Hotel Salzburger Hof Zauchensee - Familienhotel - Gourmethotel - Skihotel

We’ve been regular guests for 8 years straight (excepting one during COVID). Every year has been fantastic, really wonderful, until this year. During this trip we have felt like new visitors with no requests honored and outright rude behavior from staff condoned by management. At this price point, this is completely unacceptable. For example, afyer dinner, my children and I wanted to take a few photos in the area around the bar. We asked the bartender to snap a pic of us and he said, I’m a waiter not a photographer. Seriously? I went to the owner and complained snd he basically backed the bartender. Sadly, this will be our last weekly stay here.

Everything was wonderful. Here you feel wanted and respected. There are no compromises, everything is very good. A beautiful week spent at this hotel. Clean and well-kept hotel, delicious and extremely refined food. Thank you for everything!

This is a great hotel but it does have a big problem with drinks availability that urgently needs to be addressed. Water is never replenished in the room and there are no coffee/tea facilities at all. Even at the afternoon ‘tea’ which is included, no ‘tea’ is actually included! We are here at the moment and i just went to try and replenish our water for our room from the restaurant. I saw some tea bags which I assumed were for guests and was shouted at by one of the waitresses for taking it and was told I was strictly only allowed the teabag at breakfast! She was very rude to me in front of my children but also it just seems ridiculous on a skiing holiday that it is that difficult to have a cup of mint tea or some water. I wouldn’t normally care about things like this on a holiday as there are clearly more important things, but it has had a really negative impact on our holiday. The rest of the holiday has been good. This is not a luxury hotel but it is in a great location and most of the staff are absolutely lovely. We also love the sky spa on the top floor. A couple of other issues - we ordered a good bottle of red wine which was accidentally put in ice making it cold and undrinkable. We waited half an hour for someone to say something and eventually had to ask for someone to help us with this. We were also served a beef carpaccio which was still actually frozen (obviously not defrosted properly) they replaced it but we were quite surprised to see we were given no discount or apology for this. This was one of those holidays where we arrived and thought it was just fantastic but as the week has gone on we have really seen that there are issues. I’ve given it 4 stars as I acknowledge that this is a very inexpensive hotel and they are doing their best. There are some great elements - but ultimately, you just want to be able to make a cup of tea sometimes without being shouted at!