LM Metro Hotel

Comfortable

I recently had a surprise birthday celebration organized by my family at LM Hotel on September 17. It was a fun and memorable experience, and I was impressed by the excellent service provided by the staff. I paid the bill in full via credit card and even left a generous tip to acknowledge the hard work of the servers. However, a week later, I discovered that my credit card had been overcharged. I immediately contacted the hotel to resolve the issue, but what followed was a frustrating experience. I was put on long holds, transferred between departments, and was repeatedly told the issue was due to the bank. Despite their promises to refund the excess charges, weeks have passed, and I have yet to receive any resolution. While the celebration itself was great, LM Hotel’s lack of honesty and accountability in handling the billing issue has left me feeling cheated. It’s disappointing that what should have been a simple fix has turned into an ongoing problem. A hotel that prides itself on service should ensure that their financial dealings are just as professional and transparent as their hospitality. What a SHAME! To all patrons, i hope you will check your bank transactions with this establishment. Who knows you might be another victim of this unfortunate scheme! BEWARE!