Gæstebruger
15. oktober 2024
Dear Elia, Thank you for your l response regarding my experience at Grand Hayyat hotel. However, I must express that an apology alone does not suffice in addressing the trauma I endured during my stay, particularly due to the actions of the Turkish duty manager. During my time at your esteemed establishment, I encountered a situation that was not only distressing but also completely unacceptable for a five-star hotel. The duty manager’s behavior was unprofessional and intimidating; specifically, raising her hands towards me and instructing me to leave the premises created an atmosphere of fear and humiliation. Such conduct is not what one expects from a luxury hotel where guests should feel safe and respected. The emotional toll this incident has taken on me cannot be overstated. It has left me feeling traumatized and anxious about future travel experiences. A five-star hotel is expected to provide not just comfort but also a sense of security and hospitality, which was severely lacking in this instance. The treatment I received has affected my perception of your brand and its commitment to guest satisfaction. I urge you to take this matter seriously and implement appropriate measures to ensure that no other guest has to endure such treatment in the future. This includes reviewing staff training protocols, particularly concerning conflict resolution and guest interaction standards. Additionally, I would appreciate a more substantial form of acknowledgment regarding this incident beyond a verbal apology. While I appreciate your acknowledgment of the situation, it is crucial for me to see tangible steps taken by your management team to rectify these issues within your establishment. I look forward to hearing how you plan to address this matter comprehensively. Thank you for your attention to this serious concern. Sincerely,
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