Hotel Capital

Very good experience! Klara and Ivana are super nice and professional. They both speak perfect English and Ivana fluent Japanese! Elegant old building perfectly maintained. Centrally located. You will not be disappointed. Short walk to city square, boutique shopping and the funicular. Drugstore just down the street, you don’t even have to cross! Close to trams and bus, uber can come to your front door.

Although we arrived late in the night, we were warmly welcomed by the staff. Exhausted by our long flight from Singapore via Frankfurt, we were gratefully shown to our rooms and briefed on the facilities. The rooms were neat, spacious and comfortable. The next morning's breakfast which featured a lot of Croatian dishes was a good introduction to our holiday in the Balkans. We thouroughly enjoyed our 2 nights stay here.

Our stay here was probably one of the most relaxing, pampered hotel experiences we've had in several years. The hotel is ideally situated for all the major sights in Zagreb and the internal décor is as sumptuous as advertised. Our room was warm, comfortable and well appointed with everything one could need....we were particularly grateful for a telephone/clock, something which is often absent, these days and the bathroom scales which allowed us to check suitcase weight for our flight home. There was a good range of options for breakfast and that was served in a delightful area....however, we found it a little expensive for our dietary restrictions and, therefore, after the first day, opted for the brunch menu a little later and that was excellent. We would have liked to eat in the hotel restaurant, in the evening, but there was no acceptable vegetarian option on the menu.....we gather the chefs are working on that! We have given top marks for the usual categories of cleanliness, value for money etc, but must comment further on the over-riding impression we had of the staff, which made our stay so memorable. Individual names are too numerous to mention and we made a point of thanking those people for their service, before we left, but the standard of attention and the general feeling that this was a happy and professional team was remarkable. Without exception we were treated with respect, compassion and good humour...there really was nothing more any of the staff could have done for us and we really did feel that we were leaving friends, on our departure. We appreciated the visit to the vault and learned so much more about the history of Zagreb and the origins of the hotel itself....once again, we were so grateful for the time afforded us on that particular occasion; so too, for the parting gifts as we left. If time allows, we would have no qualms about returning to Zagreb, as long as this hotel could accommodate us! A huge thank you to all.

Really lovely hotel, combination classical & art deco style. High quality comfort & finish. Very good & helpful service for 5 person group private car pickup to family wedding in suburbs (40km). Very good breakfast. Hygiene excellent. Location to centre great ＜ 5 mins. Contact directly for special room requirements - group 5 people.

Beautiful hotel in central Zagreb. Walking distance to main plaza and old town sights and eateries. Great, well equipped gym. Rooms on 6th floor had a view. Welcome snack and sparkling wine on arrival. Easy valet car service. Caring, competent staff. Would stay again.

We were extremely disappointed. The hotel had a 7 hour planned water outage, that they did not disclose ahead of time or at check in.      We checked in, dropped our bags, and went out for a late dinner. Upon returning, we found NO water in the hotel. This was NOT communicated at check in. When we discovered no water, we found a lightly printed note on the coffee bar stating the water outage from 22:30 - 5:00, which was essentially the ONLY time we would be using the room. We understand construction and circumstances beyond the hotels control, but we should have been informed upon check in - that is within the hotels control.  Had we been informed during check in, we would have moved hotels, but at 11:30PM with a 5:30AM departure it was not feasible. At the very least, we would have modified our remaining schedule to shower and clean up before dinner.   The night reception manager, very professional, mentioned that 7 or 8 other rooms were also not informed and unhappy. This was very discouraging because the hotel had every opportunity to inform their guest of the outage but chose to let their guest discover it on their own. We believe the reason it was not mentioned was due to the fact that the hotel did not want their guests to leave the hotel and seek other arrangements. They appear dishonest to us.  We contacted the hotel manager the next day, who was less than helpful (he stood by the way they informed the guests, but offered an upgrade on our next stay, and then became unresponsive after I asked for a 25% partial refund.  This was the only disappointing hotel of our 12 day trip, and we are glad we only had to stay with them one night.   Other helpful feedback: the concierge team is not overly friendly nor do they offer to help with your bags.  The check in process was quite disorganized, and the overall feel of the hotel was overstated in other reviews and depictions of the property.  Do yourself a favor, and choose another property in Zagreb.  We went to the Met Boutique Hotel, Valmarie Restaurant, for dinner that evening and were beyond impressed with their service and atmosphere.  Having seen the other hotel we were considering for our stay, we couldn't have regretted our decision more having chose to stay at Amadria Park Hotel Capital.