The Twelve Manor Terraces Hostel anmeldelser

Svar fra overnatningssted: The customs are somewhat different. When Chinese people eat mutton soup pot, they like mutton and mutton offal with a little bone. But foreign guests may not be accustomed to this way of eating. The staff of the restaurant did not notice the difference, which led to your dissatisfaction on the first night. I'm very sorry.

Svar fra overnatningssted: Hello,Firstly, thank you for choosing our hotel and sharing your feedback. We are pleased to hear that you have left a deep impression on the beautiful scenery and ideal geographical location of the hotel, as well as the cleanliness and magnificent scenery of the rooms.We are very sorry for the food and beverage issues you mentioned. Due to the May Day holiday, some raw materials were not delivered in a timely manner, resulting in a shortage of dishes we provide. We will further improve our menu supply to ensure better meeting the needs of our customers. At the same time, regarding the lack of water in outdoor swimming pools, it is because the entire Yuanyang area is extremely dry, and all the water is used for irrigation and seedling protection. As a member of the village, we also have an obligation to save water, so we sacrificed the swimming experience of hotel guests.We deeply regret that the hotel staff were unable to provide cocktail making services due to our inadequate training. In the future, employee training will be strengthened to ensure that they can provide comprehensive services and experiences for customers.Finally, we deeply apologize for your dissatisfaction with the vehicle service provided by the hotel, which caused the delay of the train. This has indeed caused great setbacks for all of our employees. Next, we will strictly review the recommended drivers and take corresponding measures to ensure that similar problems do not occur again.Thank you again for your feedback. We sincerely look forward to the opportunity to serve you again and provide you with a pleasant stay experience.Wishing you a pleasant journey!

Svar fra overnatningssted: 你的好評讓我們倍感榮幸！在你連住三天裏面，雖有一天熱水發生點小意外，但你的包容和理解讓我們由衷的感謝，希望接下來的行程圓滿快樂！

Svar fra overnatningssted: 感謝你的評價，您來到元陽選擇住我們這裏我們已經很高興了，期待你的下次到來

Svar fra overnatningssted: 哇，拍那麼多圖，感謝好評！下次有機會一定再來哦

Svar fra overnatningssted: 感謝好評

Svar fra overnatningssted: 黃精燉雞是選用本地小土雞，和我們自己挖出來九蒸九制的黃精一起燉四個小時而成，喝完全身舒暢，安神補氣。

Svar fra overnatningssted: 地暖在這個潮濕陰冷的時節是能發揮大作用的，不像空調那麼乾燥，舒適度特別好，感謝你的好評，祝旅途愉快

Svar fra overnatningssted: 山裡的民宿因為是世界文化遺產所在地，建設方面有很多限制條件，我們申請了很長時間，衹批覆了一個小型貨梯，所以對長者和腿腳不便的不太友好。我們也嘗試使用電瓶車載人，但村中坡度太大，行駛途中比較危險，把我們難住了，怎麼才能解決這上下樓梯的難題呢？

Svar fra overnatningssted: 感謝好評，這裡是哈尼族的傳統村落，有很多可體驗和感受的村落生活。

Svar fra overnatningssted: 感謝認真的評論，點菜上菜肯定是我們的失誤，謝謝你的包容，因為我們服務人員都是哈尼族，他們可能普通話説的不好，不存在質問的情況，他們衹是希望客人能吃好喝好！

Svar fra overnatningssted: 整個景區分三片梯田，壩達，多依樹和老虎嘴，我們在壩達區域，不管入住任何酒店，去到各個觀景點都需要車20分鐘左右。

Svar fra overnatningssted: 感謝你中肯和客觀的評價，的確我們很多方面做的不到位，你一一給我們指出，非常感謝。空調已修好，可放心入住。衞生和查房問題，我們已做了嚴肅處理，對相關客房人員和店長都做了處罰。再有就是這裏地處山區，的確濕度較大，你所入住的房間最近一直都有人在住，攜程訂單也可以看到這間房的受歡迎程度，我們還在做日常的抽濕和放黴處理。但不管怎麼説，給你帶來了不舒服的入住體驗，確實是我們的問題。再次抱歉，我們也會在最短的時間內完成整改。

Svar fra overnatningssted: 感謝好評，我們的菜其實就是用原生態的食材，新鮮現做，肉有肉味，菜有菜味。