SureStay Hotel by Best Western Thomson

My favorite Hotel Staff was AMAZING!! Kimmie , as usual, was AWESOME!! I never stay anywhere else.

SureStay has become our "go-to" place when visiting family in the Savanna area. The hotel is clean and the staff is friendly. The location is convenient to family. The restaurant provides everything needed for a relaxing stay.

Bathroom not clean and the tub had repairs that were not done very well

The staff at this hotel was amazing!! The bar and restaurant was awesome.

This was a very disappointing experience. Our room was not very clean, dead bugs on windowsill, gross. Breakfast was a huge disappointment: only sweet stuff, no eggs, no sausage, no fresh fruit, no oatmeal, no tea or decaf coffee, no water pitcher or water bottles, coffee was not even in the breakfast area. No elevator in building. No fitness center. No canopy or overhang area where we could unload our car, we got soaking wet from the rain while lugging in all our luggage and supplies. No luggage carrier on wheels. This motel or hotel was very dated, with little or no normal amenities and conveniences. To make matters worse, the toilet in our hotel room became completely clogged/plugged and unuseable, just from normal usage, and the employees didn't seem to bat an eye or offer any assistance. One said she might be able to get us a plunger but never did. Because of the time change (daylight savings time) we kept getting locked out of our room. We would like to speak to someone about this and get some sort of partial refund or credit. We've stayed in many places over the years and have never had such an all-around bad experience.

Staff was nice, room was clean and comfy . Thought they would offer more of a breakfast since there was a restaurant there but basically regular package. little overpriced for what I expected