Hampton by Hilton York

Hotel room was quite roomy, probably because we got the handicap-friendly room. Cleanliness is good, service staff were helpful. However there were no dental kits and bedroom slippers given.

very good location near train station and 10 mins fm city centre. Very clean ,comfortable beds

With the exception of the check in process that was swift and check in agent was proactive , other services were a disappointment , room towels were not replaced properly and when I requested for an ice bucket for a nose bleed, I had to go to the lobby myself as the receptionist told me over the phone that I have to head to the lobby myself as the counter would be unmanned despite knowing of my nosebleed. Quite a disappointment for a brand such as Hilton

The room is clean and big. Breakfast with good quality food. A self-served waffle is available at breakfast too. Overall, the staff are friendly and attentive.

Lucky to have stayed in a quiet and clean double room on the top floor. Everything works fine and as described on the web. Staffs are nice and efficient. Breakfast time a bit packed but you can always find a seat within a few minutes. York is such a small city that you can go anywhere on foot leisurely.

Upon checking in to the room, we noticed that our room’s air conditioning was not functioning. We highlighted to the front desk and were informed that they would reboot the air conditioning unit from their main air-conditioning room. After we came back from visiting, the aircond in the room was still not working, and the windows in the room are not able to be opened. Again we contacted the front desk and this time they informed that they have no idea when the air-conditioning can be fixed. Therefore, we requested to change the room. (The main reason I chose this hotel as they have air-conditioning rooms). Unfortunately, we were informed that all the rooms in the hotel were fully booked and changing of room was not allowed. We have then voiced out our dissatisfaction and disappointment and finally we got to change to another room. Felt tired and speechless that we had to speak to the front desk few times in order to get this settled.