Hilton York

Excellent location to the theatre we were attending. Reception staff were lovely, very helpful. Room was clean and pillows were amazing!!

Perfect

Definitely one of the worst stay experiences in my life. WOULD NOT RECOMMEND IT TO ANYONE! 1. Alarm set by the previous guest was not turned off by housekeeping. And it rang twice at around 6am. 2. Serious leakage in the toilet. Wet floor every time we showered. It was gloss walking on the wet tiles with bare feet. We had to cover the floor with bath towels. And it smelt moldy. 3. Ridiculous design. We can bear the old refurbishing. There were plenty sockets inside the room but none next to bed. We had to get off bed to get mobile charged after web browsing every single night. 4. There were heavy fire doors next to the lift. Imagine we had to pull over two heavy luggage while pushing the doors open. Again, ridiculous design! 5. Staff obviously not so helpful. I reflected these two problems to the receptionist when we checked out. The staff sent his apology but did not ask whether we need any assistance for taxi. Not professional at all! The only merit is that it is conveniently located. Nothing else!