Bryn Meadows Golf, Hotel & Spa

I have never written a negative review before, staying away regularly with work. I have stayed at this hotel on 2 occasions, the first I changed rooms as it was dirty, cold and missing light bulbs etc. The 2nd more recent stay was worse in terms of a burn I sustained on my wrist from a fraction of a second touch on the 'scalding' towel rail in the bathroom. Clearly this was a dangerous appliance to cause such damage at this temperature. It was not simply warm or hot as you would expect, but literally burnt through my skin as I accidentally touched it when removing the towel. I am left with a scar. I completed an incident report form the next morning, for which the hotel will not send me a copy. The response from the management has been horrendous - no follow up, no response to my emails until chased but still no answer to what actions they have taken to remove this appliance or mitigate injury to another guest. As I said to them at the time, had a child touched ths rail, they would have no doubt been hospitalised. It was beyond simply 'hot'. It was dangerous and certainly not labelled as such. The manager seems to blame me for touching a 'hot' appliance with no apology or response to my emails and is clearly refusing to accept any responsibility for this incident. Customer care or safety clearly does not apply here and I would urge any hotel guests to think twice about staying at this establishment that markets itself as 4* with luxurious rooms. This could not be further from the reality.

Room was not “luxurious” by any means. Old dark furniture, random “split” bathroom which essentially means a sink in the room and a separate bath (dirty) / shower (with horrid shower curtain) and toilet. Towel rail didn’t work. TV couldn’t hold reception so unusable. Cheap little kettle and motel cups. No hairdryer - had to ask. No power sockets near the bed. Freezing cold on arrival - room heating, if turned on, sounded like you had a monkey banging the air con shaft through the night - forget being able to sleep!! Heard others saying similar at breakfast so not an issue isolated to just our room. Requested & paid for cakes on arrival - they weren’t there. Restaurant experience was horrendous. Took forever. Red wine was almost freezing then heated up so it fizzed when opened. Chips (kids meal) were cold. Jus on beef dish was that salty we coughed. Curry “special” lacked any sauce, forgot mango chutney, and seemingly forgot curry powder and chilli. Worst part was the approach taken by the GM - apparently if I thought it was that bad, I should have checked out immediately (despite travelling 2.5hrs there, and everything nearby booked due to England v Wales on at Cardiff). The most customer unfriendly and offensive approach I’ve ever encountered in all my years. For balance, lady on front desk was great (& very apologetic) 12 sent emails later to argue a £200 refund, despite requesting a full £600 refund. Would not return. Could not recommend.

Oh gosh, where to start?! We were visiting for an event, and being friends who didn’t want to share a bed, we booked a “Junior Suite” costing £220 per night, which provided a sofa bed as well as a king. For that amount of money at a hotel and spa graded 4 star, maybe our expectations were fairly high. We were not prepared for a room in the basement, with so much heavy dark furniture, it was virtually impossible to open the door or move around the room once the sofa bed was open. In particular, there’s an enormous cupboard in the middle of the room containing just a kettle a tray and a rubbish bin. The bathroom is in two parts, with washbasin m in an alcove and a very short bath with shower over. There is no towel rail by the sink, so dripping hands between sink and bathroom. All of the above were inconvenient, but the worst was to come when we found a driving license belonging to a previous occupant of the room next to the television - this surely calls into question the thoroughness of cleaning. Open reporting the above to reception on check out, we received no apology and were told the sofa bed should have been turned round to make more room. We won’t be back!

We booked bryn meadows for my daughters wedding, we arrived the day before the wedding and checked out the day after , from the time we arrived all the staff were amazing nothing was too much trouble for any of them they were polite and professional at all times, The speed and efficiency that they turned the rooms around from the ceremony to the afternoon sitdown meal through to the evening event. I would like to give a special mention to Tracey Stokes who went above and beyond with every request that was made of her, nothing was too much trouble. I would highly recommend Bryn Meadows to anybody who is looking for a venue, from the stunning views of the Golf course to the amazing customer service from every member of staff

I purchased 3x Calm weekend spa packages (1 was a voucher for a 65th bday present) We turned up for our spa day only to be told that our treatments hadn’t been booked so we couldn’t have them. This was very frustrating as we had travelled an hour to get there, had arranged childcare etc and we were celebrating my Aunty’s Birthday. We were told we could still use the facilities and have the lunch, and as a good will gesture we could have the mud treatment (self applied). And we could re book our original treatments for a later date. As we had already traveled there we felt we didn’t really have much option, so we said yes. The facilities were quite basic and a little outdated, and after discussing we decided we didn’t really want to come back as we weren’t that impressed with the place, and it’s not worth the £109pp price tag! Instead I asked for a refund, however, the general manager would only allow for 2x refunds as apparently it’s in the T&C that the voucher cannot be refunded (even though their website or my email confirmation doesn’t state that, and it was their mistake!) The general managers attitude was absolutely horrific and he wasn’t very apologetic at all. He kept saying “you’ve had a treatment and we’re giving you a free lunch” and not really understanding our point of view. We decided not to stay for lunch as we were so offended by his attitude. The role of a manager is to diffuse any conflicts, not to be rude to customers. For this reason I’ll never go back!

After recently having my wedding at Bryn Meadows and spending 2 nights in the Hotel I feel this was a bitter sweet experience. During the booking process all the staff at Bryn Meadows were very helpful and were happy to organise a bespoken wedding package for myself and my now husband. We were happy with the service that was being offered so went ahead and booked the wedding. All seemed to be going well up until a few days before the wedding, after being told the balance had been cleared we were informed that there had been an error on the hotels side and we had to pay another £200, we could have really done without this a few days before the wedding, after a few emails back and forth we decided it was best to clear the balance to avoid any more unnecessary stress. Thinking that this would be the end of it and that everything would be ready for the big day we then went ahead and booked a room to stay in the hotel for the night of, and the night after the wedding, only to then be told that we were no longer able to have the discount on the room as this was not included in the package even though when booking the wedding we was told that there would be a discount on the room, again after a few emails back and forth we decided that we had to pay the full price for the rooms as it was now 2 days prior to our wedding and too late to make other arrangements. On the day of the Wedding the groom arrived at the Hotel with his best man only to be told that he was not able to wait in the Blas restaurant and he would have to call the events organiser himself to find out where he was able to wait (this was the first of many unpleasant experiences with Blas manager Nicky during our stay) after a very nervous groom called the events organiser himself he was told that he was able to wait in the winners bar. This is where things got better and one of the only reasons I am leaving 3 stars, on arrival at Winners bar the groom was met by Scott who went above and beyond to make him feel welcome, Scott was accommodating, and happy to help in any way he could, this also continued throughout our stay at the hotel and Scott made us feel very welcome and provided the special bride and groom treatment throughout. When I arrived at the hotel Jake was there to meet me, he made myself and my guests feel very welcome and Jake was just amazing throughout the whole wedding. Jake was present during the wedding and was always happy to help with what ever was needed without even being asked, Jake went above and beyond to make sure the wedding run smoothly and indeed everything went to plan. The Service was amazing the room turnaround went smoothly and the food was good, I feel that this was down to Jake and his fantastic work. When the wedding was over at around 11PM and it was time to leave the room, myself, my husband and 5 of our guests who were also staying in the hotel for the night decided to have a few drinks in the Blas restaurant as we were informed that we were able to