Yichang Airport Taohualing Hotel

Excellent service by the hotel manager. Large room with good views. Free transport to airport for our early morning flight.

The location is very close to the Sanxia Airport, the hotel offered free airport drop off service and it only took about 5 minutes to reach the airport. The front desk was not experienced enough and her service attitude and quality need improvement especially the way how she talks. But the service of the manager 大堂副理小江 was good and even helped to deliver our luggage to the room himself. During winter, heater is essential. Unfortunately, the heating system of entire hotel was not working on that day and a portable heater was given. The power of the portable heater was not enough to warm the entire room and the room was still freezing cold after 2 hours. I feedback to the front desk that it was way too cold for us and requested for a stronger heater or additional heater. However, my request was turned down and the front desk replied that the heating system was not working and there was nothing she could do. I was so angry and told her off that the malfunction of the heating system was hotel's problem and it was not my problem. I further requested that she better figured out how to make the room warm enough unless she wanted to be responsible for us if we fall sick. Finally, 大堂副理小胡and客户副理小江came with free fruits and snacks for apology and offered to change the current heater to a stronger heater for our room and then finally the entire room is warm enough. We had dinner in the hotel restaurant and the food was good but the varieties of breakfast needs improvement.

本次入住體驗特別舒適温馨！我們當天騎行近百公里抵達酒店，進門就有工作人員主動幫忙提行李，前台小姐姐笑容特別親切，辦理入住速度很快，還貼心介紹了周邊設施。房間乾淨整潔，晚上想多要一床被子和飲用水，打電話後幾分鐘就送到了，小哥態度特別好。看到我們一路風塵僕僕，酒店經理和保安師傅專業的温馨提示令我們的入住安全感拉滿，家人一致同意加住一天！更要感謝客房部周姐為我們提供的簡易衣架和暖心留言（如圖）！家人們全程感受到被重視的温暖。這樣的服務必須給五星！