Gæstebruger
26. marts 2025
So, this our last night of a one week stay. Our second visit to this amazing hotel. We are a couple in our 60's and this is the first time we have returned to a holiday destination for a second stay. We were looking for a week of complete comfort and relaxation and have not been disappointed. From the minute you step into the hotel, the staff can't do enough for you. It was quickly evident that the majority of the staff from last year are still here . I understand that a large number of them have been here many years in fact.... this speaks volumes. They are happy and they like to see their guests happy. Returning here was like returning to family, therefore we were instantly relaxed. Special shout out to Valia, Rooms Division Manager who personally welcomes as many guests as she can. We were treated to a free upgrade to a suite when Valia recognised us from last year! Wish i could list everyone we would like to thank but it would literally be every member of staff here. Cleaning staff, waiting and bar staff, the Tui entertainment team, all go out of their way to make sure everyone is comfortable and happy. The Management team are present and approachable. Really can't rate Pioneer Beach highly enough. It feels like family and we will be back!!
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