gordlorna
24. januar 2025
We returned from a 10 day holiday on the 18th January. We were fortunate with the weather as it allowed us to make use of all the facilities. On arrival we received a very warm welcome from the reception team with check in very easy. Thanks go to Alex for making time to chat and answer our queries. A cold drink from the bar ensured we were immediately in holiday mode. Our room was clean and had all the essentials such as bottled water, tea, coffee etc, clean bed, bath, shower gel and towels. The room was refreshed daily. The food in the restaurant was varied, plentiful and of high quality. As it was winter season the pool snack bar was not open but the main restaurant was open for snacks, ice cream etc throughout the day. All the staff in the restaurant were friendly and efficient, Claudia, Ellen, Kemo and Ahmed, you always made our morning start with a smile. The bar ensured we were well hydrated with lovely Keo beer, special cocktails made by Jenny were fabulous, as well as the daily ones made by all the bar staff, local spirits and soft drinks. The bar and waiting staff are amazing, friendly and happy to chat whenever possible. It's hard to pick out any favourites as they are all lovely. Rodos, Jenny, Tomi, Romany, Elfeel, Hany, Olympia and the rest of the team, you made every day extra special with your kindness. The management team are very visible every day to ensure things are running smoothly and to assist with any queries you may have. The pools are very cold at this time of year but there is an indoor pool and spa, gym etc. Life guards are on duty inside and out and are also very approachable and friendly. The entertainment team are a very talented bunch of girls and boys. Excellent singing and dancing and cabaret shows. Jamie's game shows and quizzes are not to be missed, so much fun. There is entertainment in the bar area or terrace, weather dependent, at least 4 times a week, something for everyone. During the day there are activities throughout, also run by the lovely entertainment team, French boules, archery, darts, Zuma plus many more including activities for children. When they have time they are more than happy to chat or assist with queries We hope to return later this year and wish success and happiness to any of the team that are moving on. Overall we had a lovely holiday and where there might be room for improvement, the hotel and management team are happy to receive feedback, just don't leave it till you've gone home.
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