National by Stellar Hotels, Yerevan

Nice place to stay great location staffs also good have best restaurant in Yerevan Rooms very clean

Прекрасное расположение, уровень сервиса и услуг на высоком уровне , персонал отзывчивый, ресторан при отеле тоже шикарный , безумно вкусная еда, классная музыка , обслуживание топ !!! Оооооочень Внимательный персонал 👌👍🙌 С удовольствием вернусь сюда !!!! Рекомендую с двумя руками 🙌

Отличный отель,прекрасная локация,бассейн и две бани работают круглосуточно,дружелюбный ,отзывчивый персонал,,все супер

Wouldn’t rush back Would have expected more for a 5 star hotel ! We booked a suite which lived upto expectations However …. My main complaint…..was we arrived at approx 2-30 pm and completed credit card check and forms to fill and passport checks all done within a few minutes ,we were ready to get to our room ,but ….no …..check in ..we were told was 3 pm ,the girl said it’s too early yet …. We had to hang about the lobby till 2-58 Not impressed… Then the fight to get an elevator So there are only 2 and the cleaning and maintenance staff use them up and down to -3 it seems where they work from ,we were level 6 so ,there was just about every time a wait and share the elevator with cleaning staff (Remember this is supposed to be a 5 star hotel !) Generally good room apart from getting bitten by mosquitoes in our first night ,clean and well prepared. Second night there was some sort of party going on in room close by at approximately 3am Had to call reception and ask if security could sort this out ,think they did as noise went and eventually we could get back to sleep

never book this hotel, this is not a hotel, but a complete disappointment, I booked the hotel 4 months in advance, the day before my arrival the reservation was canceled for no reason, they called me from the hotel and said the transfer was booked, the room is waiting, don’t worry.. upon arrival in Yerevan . I called the hotel to ask where my transfer was, they told me that my reservation was canceled and the reason is unknown, but I have a transfer for my money!!! I urgently had to look for another hotel!! They called me back and said that there was a hotel somewhere and they could accommodate me there!!! I am a traveler who has visited more than 86 countries and this is the first time I have encountered such a pigish attitude!!! We will write a claim with lawyers

Good experience in Armenia I like it too much nice weather I visit to many place all good , unfortunately The hotel it's not five star at all the staff they are not professional I had bad check in ,they are not flexible I'm asking for small thinks they can't do any efforts ,furniture it's so old ,for the food I would like to thanks the waiter I think Aron for the breakfast he is very kind ,professional he provide good service to me and my friends others they don't know what's mean hospitality

My wife and I liked the Hotel National Erevan very much. We stayed there for one night only, so we did not have time to appreciate all the services and facilities provided by the hotel. But nevertheless we had a very good impression of the hotel. We arrived at National deep in the night. We were provided with a nice and big room. Since we were hungry, we asked for flatware, wine glasses and a corkscrew (and we had Chianti Riserva with us). An employee came right away, brought everything, and opened a bottle. I can note that in the room and in the bathroom was a full and very good set of tea, coffee and cosmetics for a comfortable stay, everything and not to list. Breakfast was also very pleasant with its variety - there were European dishes and typical for Armenia appetizers and sweets. There was sparking wine, but we still enjoyed night Chianti. Waiters did their work very quickly, with respect and attention to all visitors. To be honest, we had a short night's rest, so I asked for check-out not at 12, but at 13. The reception staff immediately agreed. We left our luggage and went for a walk around beautiful Yerevan. And when we came back, bellboy Davit helped us to get out of the situation with a taxi call, because the first taxidriver simply deceived us (about which a complaint was made to the taxi service). In general - I recommend it. The hotel has a great central location, very responsive staff and delicious cuisine in the restaurant for breakfast. This is a five star hotel where every guest is valued.

Upon arrival to Yerevan our driver was directed to an address other the one I had booked with close proximity to Republic Square. Landlord carried our luggage's up from back alley of a restaurant, metal door cement stairs, and showed us his unit trying to promote it. After long arguments we agreed to stay three days. This was my first visit to homeland and it took me time to recover from the shock. At noon and after we checked out, next landlord called to tell us the address is going to be other the one we had booked online too. At this point, it was clear this was organized online hack of system or bookings. I told the landlord we are heading to the booked address to meet us there. We had luggage's and it started to rain. I had to let my daughter watch the luggage's at Republic square and walk to the unit where the second booking was. Two security guards approached us took the phone and gave it back saying you have no booking here. Four hours back and forth with no place to stay and under the rain in foreign land with my husband shivering under the tree and daughter stunned at the unprofessional behavior's of the people who are supposed to be in hospitality business and me running around looking for a place to stay and at the point of giving up, our path crossed with Manager of National Hotel, Sophia. Suddenly, we were at the care of a professional in hotel management and hospitality expert. She matched the price we were going to pay and gave us a unit on the spot. National hotel staff were ready to help us with different services and we settled down at a great location with all the amenities a tourist requires resting and catching up with where we left off. Next think we know, we are on a tour bus, touring the whole city. We met all kinds of people who made a difference. Sophia was the first to remind us that she was there for us if we needed anything. Pleasant to talk to, showed empathy, was responsive to our needs in a way that we decided to stick around and go nowhere else during the term of our visit. Fortunately we were able to cancel our next booking as well which had all of a sudden dropped from the list of ***********. I will follow up and investigate this further but in the meantime I owe Sophia a big thank you. I thank God for this miracle. I recommend the National Hotel and you can depend on it's manager Sophia. You will not be disappointed. Also, don't trust online booking as pictures you see might not exist and alternative solutions might not be what you were promised in the first place. Not all hotels provide same standard of service. We were lucky to end up with one that has high standards to deliver and commitment to satisfy visitors. We are forever gratefull. Much appreciated Sophia.

I want to share my feedback regarding my recent stay at Hotel National during my trip with Air Arabia Holidays (Trip Reference: AAH008XG29Q). While the hotel was advertised as a five-star establishment, my experience did not align with the expected standards. Upon reaching the room, we were surprised to find that there was no balcony, despite the initial indication that our room would be upgraded. Despite our request for an upgraded room, the reception claimed there were no alternatives available, contradicting prior assurances. Additionally, when requesting cab support, the hotel consistently booked higher-rated business class cabs without considering our preference for economy options. Even the quality of the business class cabs did not meet expectations. Communication posed a significant challenge, especially when interacting in English. This was evident during breakfast when a request to warm food resulted in a spicy soup, ruining the meal. The hotel lacked vegetarian breakfast options, and on New Year's Eve, we were denied a table despite being guests at the hotel. Housekeeping issues included inconsistent provision of bathrobes, with only one available after room cleaning. The limited availability of green tea sachets further detracted from the overall experience. Despite being marketed as a five-star establishment, Hotel National felt more like a three-star hotel. It's essential to acknowledge the positive service provided by the bellboy. However, the overall experience falls short of the promised five-star standard. I hope this feedback contributes to improvements in the future. Sincerely, Ankit S