Vincci Saphir Palace & Spa

Absolutely liked everything about this hotel. From delicious dining options to cozy rooms with stunning views, everything exceeded my expectations. The cultural experience at Saphir hotel left us with many stories and great memories. The hotel facilities and room services are exceptional. The staff are also accommodating and friendly(Haifa GRR was very friendly and we had a great connection,Hamida from the cleaning was amazing and also Mourad from the văr and all the stuff from Saphir hotel was ver hospitality) What a gem of a hotel! From the efficient check-in/check-out process, each moment was delightful. Also, the hotel has a very secure and safe environment.

28th December for one week I'm just getting round to writing a review Good points staff very helpful and friendly hotel is lovely and the weather was great After being delivered and getting there near midnight on my first day got checked in and went to bed Upon waking went down for breakfast and I must say the selection of food for uk residents is very poor plus it's really cold Lunch dinner where the same so I ate very little for my weeks stay The two other restaurants where closed The pool bar was closed so just the lobby bar was open There wasn't any sunbeds to sit on round the pool or umbrellas no music no atmosphere either .from the photos i was alone around the pool as you can see ..I asked for a sunbed on many occasions but never got one So had to sit on a chair or lay on the ground on my towel The private beach has nothing on it ....ni beds umbrellas or chairs no bar either The hotel itself is absolutely freezing cold ...there is no heating on and even the staff where cold No activities and no entertainment....this hotel I chose because of the reviews and the package I thought I was getting wasn't nice ....I was expecting a relaxing week in the winter sun with everything I needed and it didn't deliver any of this ....as a female solo traveler I would stay clear None of the reviews are true and I was very isolated and lonely as no one spoke English all French and Muslim Personality I couldn't wait to get home

Good food, good everything but Haifa is the best women around the Hotel. You can easily contact her if you want something particular to eat on Al Carte. Shes always bright and happy, i really reccomend her!

Hotel amazing, holiday fantastic. Staff fabulous. Bar staff are amazing. Great experience would come back again. Ali bar staff was great. Five star rating for this staff member

Stayed: 13th – 20th June | Rating: 3.5/5 We recently stayed at this hotel for a week in June. While the overall experience was enjoyable thanks to the amazing staff, the hotel itself didn’t quite meet 5-star expectations and felt more like a solid 4-star. Room & Facilities: We stayed on the 4th floor, which was undergoing refurbishment at the time. The room felt a bit bare, it could’ve really benefited from more furniture, like a dressing table, a comfy chair or sofa. Disappointingly, we discovered on our second day that the shower was leaking through the wall, creating large puddles of water in the room. Bits of plaster were also coming off around the bathroom spotlights. I reported the issue to reception at 7:30am with photo evidence and was assured it would be fixed by the time we returned, but by 4:30pm, nothing had been done. After following up with reception and contacting Haifa from guest services, action was finally taken. Haifa was brilliant and genuinely concerned, even offering us a different room (which we declined as we had already unpacked). Ultimately, we were told the shower was out of order and had to use the bathtub for the rest of our stay. Service & Staff: This is where the hotel really shines. • Haifa (Guest Services) was absolutely amazing, friendly, professional, and went above and beyond to help. She showed genuine care after I slipped on the water from the shower leak and checked in on us regularly. She’s a true asset to the hotel. • Chokri (Restaurant Manager) was also fantastic. He greeted us warmly each day and made sure my vegetarian friend had something specially prepared when nothing on the menu suited her. • Moize (Bar Staff) and his team were great too, friendly, fun, and made fantastic cocktails. The reception staff (two girls) could’ve been a bit more welcoming, not rude, but not particularly warm either. Thankfully, the rest of the staff more than made up for this. Summary: While the hotel itself needs some improvement to truly be considered 5-star, especially in terms of maintenance and room comfort, the staff were some of the best I’ve encountered. Their friendliness, attention, and willingness to go the extra mile made our stay memorable. For that reason alone, I would definitely return.

I fell in love with Tunisia I also fell in love with Saphir palace and spa. The staff I çould not fault them, the service I received was fantastic, so much so, I am returning in April! Keep an eye out for Lotfi on reception, he went out of his way to ensure we had everything we needed. So professional & helpful ☺ all the staff everyday made us feel so welcome, can't wait to go back! Thank you xxx