889-1 Shimizuzaka Zao-Onsen, Zao onsen, Yamagata City, Yamagata Prefecture, 990-2301, JapanVis hoteloplysninger
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Vi matcher prisen
1 nat
Gæsteanmeldelser
8.8/10
Meget god
24 anmeldelse
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Bekræftede anmeldelser
Placering8.1
Faciliteter8.8
Service9.1
Renlighed9.1
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Alle anmeldelser(24)
Positive anmeldelser(23)
Anmeldelser med billeder/video(11)
Venligt personale(12)
Fantastisk ophold!(11)
Afslappende varme kilder(8)
Fantastiske værelser(5)
Negative anmeldelser(1)
Gæstebruger
Overnattede i dec. 2024
Rejs med venner
14 anmeldelse
10/10
Enestående
Slået op den 11. jan. 2025
The hotel is good for skiing in and out, To walk in and out needs some stamina as it’s located on higher ground, but there is a free shuttle service till 5:30pm. The onsen is the best as it has both indoor and outdoor onsen. It’s so good to have the onsen in the snow.
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Gæstebruger
Overnattede i nov. 2024
Par
2 anmeldelse
10/10
Enestående
Slået op den 25. dec. 2024
Great hotel in heart of Zao Onsen - staff are friendly, rooms are warm and onsen is awesome!
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Gæstebruger
Overnattede i jan. 2025
Familie
4 anmeldelse
8.5/10
Meget god
Slået op den 27. feb. 2025
Kind of ski in ski out while the hotel shuttle is readily available to and from the cable car station. Super friendly drivers!
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Gæstebruger
Overnattede i dec. 2024
Familie
1 anmeldelse
2.0/10
Slået op den 4. feb. 2025
I had a plan to stay on January 19th, but because of the coronavirus, I contacted the hotel to cancel on the 17th.
Even though it was the coronavirus, you can't cancel for free lol You have to pay a 20%fee or more and you have to contact Trip to cancel it yourself.
After that, I informed Trip to cancel on the 17th immediately. Trip said that they would contact me by the 18th,
but since I didn't know which employee promised to cancel for 20%, I was charged the full cancellation fee.
Even though I informed them to cancel before my stay due to health reasons '2 days in advance', the hotel refused to let me cancel my stay,
Moreover They didn't let me change my check-in date, and didn't let me change guest name. It was different from every other hotel in Japan that I've stayed at.
I consider this to be the worst service I've ever encountered.
Even though I thought I wanted to stay at a hotel in Zao after I recovered, I didn't want to stay here.
I will recommend this experience to everyone I know. 最悪
Oversæt
Patthamon
Overnattede i jan. 2025
Par
2 anmeldelse
10/10
Enestående
Slået op den 25. feb. 2025
The room is cozy with a good view.
Onsen is great !!
Oversæt
Ryan
Overnattede i jan. 2024
Solorejsende
1 anmeldelse
10/10
Enestående
Slået op den 2. mar. 2024
Enjoyed my stay at this lodging. Friendly and helpful staff. Thank you.