Hotels in Forest Waldberg

The hotel is good for skiing in and out, To walk in and out needs some stamina as it’s located on higher ground, but there is a free shuttle service till 5:30pm. The onsen is the best as it has both indoor and outdoor onsen. It’s so good to have the onsen in the snow.

I had a plan to stay on January 19th, but because of the coronavirus, I contacted the hotel to cancel on the 17th. Even though it was the coronavirus, you can't cancel for free lol You have to pay a 20%fee or more and you have to contact Trip to cancel it yourself. After that, I informed Trip to cancel on the 17th immediately. Trip said that they would contact me by the 18th, but since I didn't know which employee promised to cancel for 20%, I was charged the full cancellation fee. Even though I informed them to cancel before my stay due to health reasons '2 days in advance', the hotel refused to let me cancel my stay, Moreover They didn't let me change my check-in date, and didn't let me change guest name. It was different from every other hotel in Japan that I've stayed at. I consider this to be the worst service I've ever encountered. Even though I thought I wanted to stay at a hotel in Zao after I recovered, I didn't want to stay here. I will recommend this experience to everyone I know. 最悪

地理位置在山坡上，但有司機隨時接送去大街任何地方 司機相當貼心會確認清楚你到的位置對不對，不是丟下你就走 唯一缺點是回飯店只能打電話叫司機，無法在去程時約好時間地點，沒有日本號碼就只能請店家幫忙打電話。 若使用配合的租借雪具店家，滑完只需把雪具放在飯店門口即可，店家會來收回雪具。 飯店內有露天溫泉相當舒服