Rain Wood Town Hotel Resort of Yuntai Mountain anmeldelser
Rain Wood Town Hotel Resort of Yuntai Mountain
Near No.233 Provincial Road (No.1 Huitoushan, entrance of Yuntai Mountain Scenic Area), Xiuwu, Henan, ChinaVis hoteloplysninger
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Vi matcher prisen
1 nat
Gæsteanmeldelser
9/10
Good
222 anmeldelse
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Bekræftede anmeldelser
Placering9.1
Faciliteter8.9
Service8.9
Renlighed9.0
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Alle anmeldelser(222)
Positive anmeldelser(201)
Anmeldelser med billeder/video(66)
Roligt og behageligt(29)
Store værelser(16)
Venligt personale i receptionen(12)
Fantastisk udsigt(11)
Tæt på naturskønt område(10)
Godt indrettet(9)
For mange myg(6)
Fremragende design(5)
Negative anmeldelser(21)
Otautahian
Hyggeligt værelse med queensize-seng
Overnattede i jun. 2024
Solorejsende
101 anmeldelse
7.5/10
Slået op den 31. aug. 2024
The room I was in had a Greek theme, bright and lovely and with a large balcony. When I stayed the hotel seemed very quiet, and it had lovely views towards the mountains. It is a bit of a distance from the *main tourist entrance* to Yuntaishan, but close to some of villages on the mountain itself. I didn't easily see restaurants nearby.
Foreigners are welcome at this hotel, just be prepared: they asked for a quite a few details during check in, such as the license plate number of the taxi I arrived in. But those are just extra questions, there was no further bother after that 😊
Oversæt
6/10
Svar fra overnatningssted: Dear customer, thank you very much for your visit. We hope you have a wonderful holiday here. The hotel has registered foreign guests according to the requirements of the local public security bureau, so we may ask some detailed questions. Please rest assured that all procedures are handled according to the requirements of the local public security bureau, and we will not disclose your personal information to anyone. We wish you a pleasant journey!
MSK (山木)
Family Friendly Suite - 2-Bedroom
Overnattede i maj 2024
Familie
1 anmeldelse
6.5/10
Slået op den 30. jun. 2024
The hotel's location is ideal, and the rooms are of good quality. The front desk staff are proficient in communication and provide excellent service. However, room service is average, likely due to understaffing. Additionally, the room telephone was not functioning, necessitating guests to go to the front desk for assistance. This can be particularly challenging for foreigners facing language barriers.
The hotel is situated outside of the town, making it difficult to find a taxi. For guests seeking specific dining options, such as halal food, it is challenging to locate these through online apps, requiring a trip into town. This, coupled with the difficulty in finding a taxi, adds to the inconvenience.
Oversæt
Svar fra overnatningssted: Dear guests,Firstly, we sincerely thank you for taking the time to share your accommodation experience with us. We deeply apologize for any inconvenience you may have encountered at the hotel and attach great importance to your feedback. We have noticed that the average level of service you mentioned may be due to a shortage of manpower. We have initiated a reassessment and training program for our service team, and we are also actively recruiting new employees to alleviate the shortage of manpower. We deeply apologize for any inconvenience caused by the room phone malfunction. This is a technical issue that should not have occurred. We have reported this matter to the technical department and will immediately conduct inspections and repairs to prevent similar situations from happening again in the future. We understand the challenges of language communication as foreign tourists, so we will strengthen language training for front desk staff and make more use of effective literal translation software to ensure better communication with guests from different countries. We realize that hotel location and transportation issues are causing inconvenience for guests seeking specific dining options. To this end, we are collaborating with local taxi companies and planning to launch hotel exclusive pick-up and drop off services to more conveniently transport guests to the town center. At the same time, we are also exploring establishing partnerships with nearby restaurants to provide more choices for customers seeking specific dietary needs, and may offer meal delivery services. Finally, we suggest that guests inform us of their special dietary needs by email or phone before check-in. This way, we can prepare relevant information and suggestions for the guests before they arrive. Thank you very much for your valuable feedback. Wishing you all the best in your upcoming journey!
Gæstebruger
Aegean Sea Suite (Double Bed)
Overnattede i apr. 2024
Par
3 anmeldelse
9.5/10
Vidunderligt
Slået op den 2. jun. 2024
Our suite was large and nicely furnished. The bed was comfortable and room was clean. It's rural and peaceful. Good for quiet retreat. Hotel manager was helpful and resourceful when we could not find a Didi pickup to town and train station.
Oversæt
Svar fra overnatningssted: Dear guests, we sincerely appreciate your choice of our hotel for your tranquil vacation. Your feedback is testament to our team's dedication. We are delighted that you found our suites spacious, comfortable, and tastefully furnished. We are pleased that you enjoyed the serene countryside ambiance, a unique experience we aim for all our guests. Additionally, we appreciate your recognition of our hotel manager's assistance. Should you face any transportation challenges, we go above and beyond to ensure a seamless journey. Your satisfaction is our top priority. Thank you once again for your insightful feedback. We look forward to hosting you soon for unforgettable experiences. Wishing you a joyful life and a safe journey!
Kae Zhuo
Overnattede i jun. 2023
Familie
19 anmeldelse
10.0/10
Enestående
Slået op den 8. jul. 2023
It was a perfect stay. The reception, especially the manager was extremely helpful. The hotel car to the main bus stop was ready to go anytime you ask them. The place was so quiet and the room was perfect. We’ll visit again sometime!
Oversæt
Svar fra overnatningssted: Thank you for taking the time to share your feedback with us! We're glad that our hotel car service to the main bus stop was convenient for you and that you found the room to be quiet and perfect. We appreciate your kind words and look forward to welcoming you back for another visit in the future!
Svar fra overnatningssted: 尊敬的客人您好,衷心感謝您對酒店環境的細緻觀察與寶貴建議。目前酒店部分景觀及設施仍在分階段優化中,因外部環境變化,我們正積極調整建設節奏,優先確保現有客房及公共區域的品質體驗。關於早餐品類,我們已收到建議,將盡快優化搭配,豐富蛋白質來源及健康選擇。安保方面我們已着手增加監控設備及巡查頻次,確保住客安全。關於空調噪音問題,我們會立即排查設備並調整維護。作為雲台山景區的一部分,我們深知肩負的期待,將持續提升硬件設施與服務質量,努力與河南旅遊名片的美譽相匹配。期待您未來再次光臨,見證我們的進步!祝您生活愉快!
Gæstebruger
Familieværelse
Overnattede i feb. 2025
Familie
5 anmeldelse
9.7/10
Vidunderligt
Slået op den 24. mar. 2025
陽台超級大
服務衞生也很好
Oversæt
Svar fra overnatningssted: 非常感謝您的稱讚,露台之外,清晨的光該有藤椅承接温度,山中的晚星應當觸手可及,而晚風需配得上一杯酒的自由。潔凈不過是踐行着對光陰的敬意,每道工序摺疊的是每寸晨昏,讓塵埃永遠追不上您的衣角。若他日再逢,容我獻上更舒適的環境,祝旅途愉快,順頌時祺,歲安平。
Svar fra overnatningssted: 尊敬的客人您好,針對您在店內遇到的問題我們非常抱歉,關於屋頂問題是之前漏雨導致,我們還未來得及完全修復,經過與您和平台的協商已對您進行了補償,電話問題是臨時故障,後已經和運營商聯繫解決,其他問題確實是五一期間打掃緊張,我們監管不到位,我們真誠的向您致歉,假期過後我們做了深刻的檢討,之後一定加強管理。
Svar fra overnatningssted: 非常感謝您選擇我們的酒店並給予如此高的評價。非常感謝您對我們前台小姐姐們的熱情服務、寬敞舒適的房間以及優質的床品表示滿意。小鎮院內每個季節都有不同的花種開放,竹林大道四季常青,影壁充滿着竹林七賢文化意境,非常感謝您對我們環境的喜愛,我們會繼續努力,為每一位客人帶來賓至如歸的感受。再次感謝您的選擇和好評,期待您再次光臨我們的酒店,享受更多美好時光。