Rain Wood Town Hotel Resort of Yuntai Mountain

Rain Wood Town Hotel Resort of Yuntai Mountain anmeldelser

Rain Wood Town Hotel Resort of Yuntai Mountain

Near No.233 Provincial Road (No.1 Huitoushan, entrance of Yuntai Mountain Scenic Area), Xiuwu, Henan, ChinaVis hoteloplysninger
Rain Wood Town Hotel Resort of Yuntai Mountain
Rain Wood Town Hotel Resort of Yuntai MountainRain Wood Town Hotel Resort of Yuntai MountainRain Wood Town Hotel Resort of Yuntai Mountain
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Gæsteanmeldelser

9/10
Good
222 anmeldelse
Bekræftede anmeldelser
Placering9.1
Faciliteter8.9
Service8.9
Renlighed9.0
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Alle anmeldelser(222)
Positive anmeldelser(201)
Anmeldelser med billeder/video(66)
Roligt og behageligt(29)
Store værelser(16)
Venligt personale i receptionen(12)
Fantastisk udsigt(11)
Tæt på naturskønt område(10)
Godt indrettet(9)
For mange myg(6)
Fremragende design(5)
Negative anmeldelser(21)
Otautahian
Hyggeligt værelse med queensize-seng
Overnattede i jun. 2024
Solorejsende
101 anmeldelse
7.5/10
Slået op den 31. aug. 2024
The room I was in had a Greek theme, bright and lovely and with a large balcony. When I stayed the hotel seemed very quiet, and it had lovely views towards the mountains. It is a bit of a distance from the *main tourist entrance* to Yuntaishan, but close to some of villages on the mountain itself. I didn't easily see restaurants nearby. Foreigners are welcome at this hotel, just be prepared: they asked for a quite a few details during check in, such as the license plate number of the taxi I arrived in. But those are just extra questions, there was no further bother after that 😊
Oversæt
6/10
Svar fra overnatningssted: Dear customer, thank you very much for your visit. We hope you have a wonderful holiday here. The hotel has registered foreign guests according to the requirements of the local public security bureau, so we may ask some detailed questions. Please rest assured that all procedures are handled according to the requirements of the local public security bureau, and we will not disclose your personal information to anyone. We wish you a pleasant journey!
MSK (山木)
Family Friendly Suite - 2-Bedroom
Overnattede i maj 2024
Familie
1 anmeldelse
6.5/10
Slået op den 30. jun. 2024
The hotel's location is ideal, and the rooms are of good quality. The front desk staff are proficient in communication and provide excellent service. However, room service is average, likely due to understaffing. Additionally, the room telephone was not functioning, necessitating guests to go to the front desk for assistance. This can be particularly challenging for foreigners facing language barriers. The hotel is situated outside of the town, making it difficult to find a taxi. For guests seeking specific dining options, such as halal food, it is challenging to locate these through online apps, requiring a trip into town. This, coupled with the difficulty in finding a taxi, adds to the inconvenience.
Oversæt
Svar fra overnatningssted: Dear guests,Firstly, we sincerely thank you for taking the time to share your accommodation experience with us. We deeply apologize for any inconvenience you may have encountered at the hotel and attach great importance to your feedback. We have noticed that the average level of service you mentioned may be due to a shortage of manpower. We have initiated a reassessment and training program for our service team, and we are also actively recruiting new employees to alleviate the shortage of manpower. We deeply apologize for any inconvenience caused by the room phone malfunction. This is a technical issue that should not have occurred. We have reported this matter to the technical department and will immediately conduct inspections and repairs to prevent similar situations from happening again in the future. We understand the challenges of language communication as foreign tourists, so we will strengthen language training for front desk staff and make more use of effective literal translation software to ensure better communication with guests from different countries. We realize that hotel location and transportation issues are causing inconvenience for guests seeking specific dining options. To this end, we are collaborating with local taxi companies and planning to launch hotel exclusive pick-up and drop off services to more conveniently transport guests to the town center. At the same time, we are also exploring establishing partnerships with nearby restaurants to provide more choices for customers seeking specific dietary needs, and may offer meal delivery services. Finally, we suggest that guests inform us of their special dietary needs by email or phone before check-in. This way, we can prepare relevant information and suggestions for the guests before they arrive. Thank you very much for your valuable feedback. Wishing you all the best in your upcoming journey!
Gæstebruger
Aegean Sea Suite (Double Bed)
Overnattede i apr. 2024
Par
3 anmeldelse
9.5/10
Vidunderligt
Slået op den 2. jun. 2024
Our suite was large and nicely furnished. The bed was comfortable and room was clean. It's rural and peaceful. Good for quiet retreat. Hotel manager was helpful and resourceful when we could not find a Didi pickup to town and train station.
Oversæt
Svar fra overnatningssted: Dear guests, we sincerely appreciate your choice of our hotel for your tranquil vacation. Your feedback is testament to our team's dedication. We are delighted that you found our suites spacious, comfortable, and tastefully furnished. We are pleased that you enjoyed the serene countryside ambiance, a unique experience we aim for all our guests. Additionally, we appreciate your recognition of our hotel manager's assistance. Should you face any transportation challenges, we go above and beyond to ensure a seamless journey. Your satisfaction is our top priority. Thank you once again for your insightful feedback. We look forward to hosting you soon for unforgettable experiences. Wishing you a joyful life and a safe journey!
Kae Zhuo
Overnattede i jun. 2023
Familie
19 anmeldelse
10.0/10
Enestående
Slået op den 8. jul. 2023
It was a perfect stay. The reception, especially the manager was extremely helpful. The hotel car to the main bus stop was ready to go anytime you ask them. The place was so quiet and the room was perfect. We’ll visit again sometime!
Oversæt
Svar fra overnatningssted: Thank you for taking the time to share your feedback with us! We're glad that our hotel car service to the main bus stop was convenient for you and that you found the room to be quiet and perfect. We appreciate your kind words and look forward to welcoming you back for another visit in the future!
Anonym bruger
Suite - Mountain-View (2 Beds)
Overnattede i apr. 2025
Rejs med venner
283 anmeldelse
10.0/10
Enestående
Slået op den 4. maj 2025
為了去寶泉旅遊區,特意選擇的這家酒店入住,看中的是面積大,價格合理,進去之後的確佈局比較滿意,每天有免費礦泉水提供,早餐也很是豐盛
Oversæt
Svar fra overnatningssted: 感謝您對酒店住宿環境的暖心認可!我們堅持保持設計初心,讓旅客朋友們能有一個寬敞舒適的休息之處,我們始終希望以真誠服務與山水相融的旅居體驗,讓每位賓客感受到“物超所值”的驚喜,期待與您再次相約,共賞四季不同的山間浪漫!祝生活愉快,順遂常伴!
A___dajie
2-sengs Værelse med Gårdhaveudsigt
Overnattede i feb. 2025
Par
1 anmeldelse
9.0/10
Fantastisk
Slået op den 15. mar. 2025
最值得讚美的就是服務,會主動問好,大堂經理處理問題快速且態度極好,雖然沒有岸上服務區熱鬧,但勝在安靜,距離景交車站點比較遠,酒店也安排了接送服務。吃喝需要去幾公裡外的鎮上或者岸上服務區…
Oversæt
Svar fra overnatningssted: 非常感謝您的稱讚,能給您帶來優質的體驗是我們的榮幸,祝您旅途愉快!
Gæstebruger
2-sengs Værelse med Gårdhaveudsigt
Overnattede i apr. 2025
Familie
2 anmeldelse
7.5/10
Slået op den 5. maj 2025
早餐很一般,蛋白質來源除了雞蛋就是一個預製燒雞。住宿環境還沒建完,很多空置房和房屋框架,目前看着還有點荒等建設完成應該挺漂亮的。監控不多,位置偏,晚上睡覺很安靜開空調聲音很大。安全設施需要加強。服務態度挺和善。雲台山作為河南的名片,這個環境和價格是不太符合的,希望越來越好吧。
Oversæt
Svar fra overnatningssted: 尊敬的客人您好,衷心感謝您對酒店環境的細緻觀察與寶貴建議。目前酒店部分景觀及設施仍在分階段優化中,因外部環境變化,我們正積極調整建設節奏,優先確保現有客房及公共區域的品質體驗。關於早餐品類,我們已收到建議,將盡快優化搭配,豐富蛋白質來源及健康選擇。安保方面我們已着手增加監控設備及巡查頻次,確保住客安全。關於空調噪音問題,我們會立即排查設備並調整維護。作為雲台山景區的一部分,我們深知肩負的期待,將持續提升硬件設施與服務質量,努力與河南旅遊名片的美譽相匹配。期待您未來再次光臨,見證我們的進步!祝您生活愉快!
Gæstebruger
Familieværelse
Overnattede i feb. 2025
Familie
5 anmeldelse
9.7/10
Vidunderligt
Slået op den 24. mar. 2025
陽台超級大 服務衞生也很好
Oversæt
Svar fra overnatningssted: 非常感謝您的稱讚,露台之外,清晨的光該有藤椅承接温度,山中的晚星應當觸手可及,而晚風需配得上一杯酒的自由。潔凈不過是踐行着對光陰的敬意,每道工序摺疊的是每寸晨昏,讓塵埃永遠追不上您的衣角。若他日再逢,容我獻上更舒適的環境,祝旅途愉快,順頌時祺,歲安平。
Gæstebruger
2-sengs Værelse med Gårdhaveudsigt
Overnattede i sep. 2024
Rejs med venner
1 anmeldelse
5.0/10
Slået op den 6. okt. 2024
先説説服務態度哈,前台經理可以開除換人了,作為一個服務行業的人員,不能説天天嬉皮笑臉的,來了客人也得應該有點好態度呀,耷拉個熊臉,跟個去你那裡住宿欠你一百大萬嘞樣,服務包含來回景點擺渡區送的,讓你送一下跟********,*****第二天在雲台山景區內住了一晚上,吃住去的地方沒有一個跟他家一樣的,人家都是給你很親切的感覺。 房間對不起他三百的價格,休息環境挺安靜的獨立小院,房間裏的房頂掉皮了,淋浴的水壓很小,浴巾和毛巾感覺都沒有消毒,
Oversæt
Svar fra overnatningssted: 尊敬的賓客,很抱歉未能達到您的滿意,對於您遇到的問題我們也將深入調查服務人員,請您文明用語,我們深信,好服務源於好的溝通之上,為了更好服務顧客,我們的車不設固定時間發車,車在就走,不會拒送客人,相信出現問題一定是沒有溝通好。
Tanwandexiaohouzi
Yunwu Detached Six-Bedroom Villa
Overnattede i jun. 2024
Rejs med venner
4 anmeldelse
10.0/10
Enestående
Slået op den 16. jul. 2024
五星好評,因為店家確實值得,朋友們來過就知道性價比有多高了,老闆人很好車接車送,環境很好,我們雖然衹住了一晚,但真的不吹不黑,這個店真的值得,最後我們走還是老闆給我們送的行李。這真的是一家細節拉滿的民宿。 和朋友來雲台山遊玩兒,提前看評價定了這家酒店,整體感覺很不錯,每層都有陽台可以喝茶聊天,院子內一層有麻將桌,每樓還有露台適合拍照。裝修風格也非常喜歡。位置離服務區也不遠,酒店老闆可以車接車送很方便。每個房間都有礦泉水,畢竟很多人出去遊玩住宿不會用酒店的燒水壺,而且上山遊玩的礦泉水都很貴可以直接帶走,這個真的很細節了。每個房間都配備了小冰箱,夏天用真的很方便。浴室和衞生間很乾凈用的也很放心。因為訂的是三層的別墅,二層房間還有一個浴缸,可以享受陽光,私密性也不錯。空調温度和性能也很棒,房間內沒有異味真的很安心。出了院子也很乾凈和安靜,晚上睡覺不用擔心有噪音,讓人很舒服。早上起來九點以前都有早餐提供,食物營養豐富,種類也很多樣,對於上山的體能有很大的幫助。前台小姐姐服務態度很好,有東西忘拿了還專門給了鑰匙讓回去檢查。臨走退了房行李也是經理送過來的,真的很感謝。整體很不錯,以後有機會來玩兒,還會定這家的~
Oversæt
Svar fra overnatningssted: 親愛的客人,非常感謝您的支持,我們願意盡力做好服務,感謝您描述的如此詳細,也鼓舞着我們繼續繼續前行,祝您旅途愉快!
Anonym bruger
Suite - Mountain-View (2 Beds)
Overnattede i jul. 2024
Familie
1 anmeldelse
10.0/10
Enestående
Slået op den 27. aug. 2024
房間乾淨整潔,室外環境優美,空氣清新,沒事可以去酒店後邊轉轉,適合親子度假⛱️,位置也好找,跟着導航走就可以了……
Oversæt
Svar fra overnatningssted: 親愛的客人,感謝您的稱讚,直接導航雲武堂度假酒店即可到達,進酒店不需要門票,停車方便,園區適合散步小跑,在大自然中感受美好,希望您在此度過了一個美好的夜晚,祝您旅途愉快!
Baidurenbaidurensheng
Suite - Mountain-View (2 Beds)
Overnattede i maj 2024
Familie
35 anmeldelse
6.2/10
Slået op den 12. jun. 2024
環境可以,後面一片還在建造中,住的是中式房間面積很大,有文化背景!但管理是着實不行,到處是灰,到處是蜘蛛網,牆皮胱落也不修,燈帶掉了也不管,路標也不是很清晰,希望管理能跟上來~
Oversæt
6/9
Svar fra overnatningssted: 您好,非常抱歉未能達到您的滿意,目前房間維修正在逐步進行,您提到的牆皮脱落燈帶掉落等問題已交給裝修公司逐步開始整修,我們也會加強管理,如有機會再來,必將改善,感謝您的選擇,祝您旅途愉快!
Gæstebruger
2-sengs Værelse med Gårdhaveudsigt
Overnattede i feb. 2025
Familie
1 anmeldelse
10.0/10
Enestående
Slået op den 29. apr. 2025
拖了很久才想起點評...前台小姐姐服務很體貼,有問題都會耐心解答。房間衞生很乾凈,幫我們升級了房間,節日當天還貼心準備了花束。
Oversæt
Svar fra overnatningssted: 非常感謝您對我們服務的稱讚,能為您解決出行中的問題是我們的榮幸,祝您旅途愉快!
Gæstebruger
Family Friendly Suite - 2-Bedroom
Overnattede i apr. 2024
Familie
10 anmeldelse
2.7/10
Slået op den 4. maj 2024
可能辦理入住時比較晚了,可能五一人太多了,給安排的房間竟然是個漏雨的,房頂牆皮都爆開了,正好在頭頂上,前台電話內線一直都打不通,後來拿手機打的才接通,説明情況後,告知沒房間了,也沒補償措施,果斷退了第二晚的房間。 這個態度我衹能找攜程了,攜程態度倒是解決問題的態度,説給我換家酒店,10點多了,逛了一天了,帶着長者孩子,我真是懶得動了,後來給我申請了補償。 除了房頂的問題,設施簡單也比較老舊了,馬桶圈都泛黃了,還有毛巾浴巾也都是黃的,雖然不會用,但感覺酒店不注重衞生。親子雙卧就兩瓶水,告知沒水了,五一期間房間都定出去了,竟然不準備後水。 餐廳早餐很簡單,雞蛋牛奶都供應不上。唉,孩子就問4.5的評分怎麼來的,名不符實啊。
Oversæt
Svar fra overnatningssted: 尊敬的客人您好,針對您在店內遇到的問題我們非常抱歉,關於屋頂問題是之前漏雨導致,我們還未來得及完全修復,經過與您和平台的協商已對您進行了補償,電話問題是臨時故障,後已經和運營商聯繫解決,其他問題確實是五一期間打掃緊張,我們監管不到位,我們真誠的向您致歉,假期過後我們做了深刻的檢討,之後一定加強管理。
Danchengpangtong
Familieværelse
Overnattede i apr. 2024
Familie
8 anmeldelse
10.0/10
Enestående
Slået op den 11. maj 2024
酒店前台小姐姐們特別熱情,服務也特別周到,房間特別大,並且乾淨。被品特別舒服,感覺像五星級酒店的被品,酒店整個是個康養小鎮,環境特別安靜舒適。這個季節去月季開的特別艷麗,非常不錯的一次體驗。
Oversæt
Svar fra overnatningssted: 非常感謝您選擇我們的酒店並給予如此高的評價。非常感謝您對我們前台小姐姐們的熱情服務、寬敞舒適的房間以及優質的床品表示滿意。小鎮院內每個季節都有不同的花種開放,竹林大道四季常青,影壁充滿着竹林七賢文化意境,非常感謝您對我們環境的喜愛,我們會繼續努力,為每一位客人帶來賓至如歸的感受。再次感謝您的選擇和好評,期待您再次光臨我們的酒店,享受更多美好時光。