Wanjin Hotel (Zhengzhou Airport Area Shuanghe Lake Central Park)

**DO NOT STAY AT THIS PROPERTY** **DO NOT STAY AT THIS PROPERTY** I have nothing good to say or report about this hotel - In fact, I do not believe it is appropriate to call it a hotel, as it is a disgrace to other hotels! It is so bad that this property should be removed from Trip.com It took some time to find the property (I am deliberately not referring to it as a hotel) as it is poorly signposted. The area around it for some 3km is a ghost town - Businesses are shut, derelict, and there is zero around it aside from 1 shop (very bad) and 2 restaurants (1 was closed) that were empty - The nearest area for anything to eat is 3km away The property is dark, depressing, in poor condition and the pictures on the Trip.com website are not representative of how the property looks - The advertisement and pictures on Trip.com are totally misleading - If you believe you are going to see a property the same as the picture, you are very wrong! The first room I was provided was dirty - The bathroom was disgusting with rubbish and covered in other people's hair - I left this room immediately. The next room was no better, but I had work to do, so I had no more time to complain. in the evening the noise in the corridor outside my room was very loud - It went on until past midnight The bedding on the bed was stale and smelt very dusty, it was horrible The bathroom was smelly and dirty - No bath mat was provided, so the floor was slippery when it got wet. The sink was stained and dirty! Again the noise in the corridor started at 6:30 am next day and woke me - Enough was enough! - I was not going to stay the 2nd booked night as I had no sleep! I contacted Trip.com via chat and advised them of the problems - They advised I would have to raise them with the property. I informed the property I would be leaving for the reasons listed and wanted a refund - The informed me the noise was due to a wedding party, and although I am sympathetic to this, it was still not acceptable and did not explain or resolve the other problems. It then took me more than 1 hour to check out - The manager was sleeping (9:00 am) and when he did arrive, he wanted to convince me to stay, and then he wanted to refund me directly for only some of the money, rather than going through Trip,com! Even the lady at the front desk shouted at the manager because he took so long to come and resolve the matter! I was late for work because of the extended time to check out and the poor service. I repeat, this is not a hotel and this property is disgusting and depressing - I could not wait to leave! **DO NOT STAY AT THIS PROPERTY** **DO NOT STAY AT THIS PROPERTY**

房間舒適，適合家庭出遊。老闆熱情，員工服務也不錯，都能主動問詢幫忙，周邊環境很好，離園博園景區和雙鶴湖公園都很近，航空港區還有很多特色公園，有興趣的朋友可以瞭解下。南港性價比很高的酒店，希望老闆生意越來越好，有機會還會再選擇入住！

這個週末到雙湖景區遊玩，入住了這家萬錦酒店。住完之後感覺這次真的選對了，酒店非常的棒。前台美女還給我升級了房型，房間很大還有落地大窗。酒店裝修也與眾不同，定製的床和衣櫃顯得很高檔，關鍵是衞生乾淨讓人住着放心。酒店定製的浴巾潔白柔軟、定製的牙具比星級酒店還要好。門是春天品牌的窗户是雙層真空玻璃，隔音非常好睡覺就是安靜。必須五星好評，值得向大家推薦……