Siguniang Mountain Looking Up at the Starry Sky [The first choice for overseas tourists]

I have searched for a hotel in SiGuNiangShan over a year. i have pinned this hotel as the first in my list to visit. I checked-in with excitement but checked-out with a lot of disappointment.  First of all, I admire their room cleanliness and comfy bedding. The heating floor is great. Their breakfast is a combination for both chinese and western, which is kinda nice. Dinner is fine. There are not a lot of option for meal around the area. i did not try the western dishes but the hotpot is general. I think it is a little expensive with 300RMB for chicken soup with 3 types of veggie. Everything is (mostly) accordingly to the advertisement.  Except that I think the built-in bath tub (the square one not the white one) seems not as clean that I am not feeling of getting myself in. Perhaps, the strain plus the color make me feel this way.  There are 2-3 construction sides in the area that block the view. These are not pleasurable, though there are not noise or working staff around. There are no public area or walking path that allow visitors to spend their time out of the room. Well, it is not worth to spend time in the public area anyway as their staff rarely smile or greeting the visitors nicely. The driver who picked me up of the parking lots never smiled to me directly during the time of visit. ** my disappointment came greatest when I went into Chanpinggou and my partner left his phone on the bench. We ran back to find the phone but we did not find it. so, I contact the hotel staff by wechat and asked them to contact the officer in the National park as I cannot make the call, the signal is very bad. I made it clear to them the exact location of mine and that I could not find any staff around. Rather than understanding and contacting the national park. They send me the phone number and asked me to call the national park myself. Considering that I am an oversea visitor as well as that I have made it clear that the signal is bad within the park, I prefer more help and empathy.  ***my disappointment is even further when I am checking out. The hotel staff asked me to write them a good review. I told them that I will write the review on my own. They still persisted to write a review for me and asked me to finish the review before departure. I am also working in the hotel and I think this is the WORST part of all. You should respect the customer sincere review and appreciate that as a way to improve.  I have been to many hotels that are located within or very close the famous attraction around China  - Shangrila, Huangshan and many more. I have paid extra for this hotel compared to other sides. I never found these kind of disappoints before in those hotels, so my expectations are high.

Highly recommended! The hotel facilities were very good, room extremely comfortable and all the items were tastefully curated. The oxygenation in the room was especially good and helped a lot with altitude sickness.

I had a perfect stay here. Staffs are super helpful and friendly. Highly recommended.

Very good experience! Staff was super friendly, the view was amazing!

I had a wonderful experience at this hotel! The service was excellent; the staff was very attentive and always available to assist. The room was nice and well-kept, which enhanced my stay. I particularly appreciated the comfortable bed and the relaxing private onsen. Overall, it was a delightful getaway that I would highly recommend!

I would say many thank you to a guy who does an orthodontics. He carried 4 luggages from the building downstair to upstair where the car waiting to pick us up to drop at the parking. He has a full of service mind. We have very appreciated with his service without any help from his colleague. For the accommodation, we are very disappointed with the room. Due to we booked the room with mountain view. When we checked-in, the staff said your room has the building block the view and they have no option for us, just let we know. We think might be okay. But when we arrived the room, very disappointed and speechless. So if anyone would like to stay here, kindly check with the hotel first, if you wouldn't want to feel disappointed as us. On the other, around there also have other hotel with good view with no building block the view.