HUAQING PALACE RESORT & SPA

Best night of my life. Great hotel, attentive staff, comfortable, and great for photos. Recommend to all!

It were one of the best hotel we have ever been. We travelled many countries, so we can compare. Every detail is thought out, every little thing is taken into account. The attention of the staff is priceless. We really enjoyed this amazing place and regret that we had so few days. We want to come again one day.

Good: The staff driving the cart and helping with our luggage very helpful and efficient. The resort being in the grounds of Huaqing Palace makes it efficient for us to explore and return to our room after the outdoor musical 长恨歌。We also enjoyed the nightly desserts placed in our room. Thank you. Not so good: 1) Given the price point we’d expect the resort to upkeep itself better. The facilities and furniture look very dated. 2) We also noted that the service crew who came in on the 2nd day to clean the hot spring tub did not remove their shoes when they stepped into our room, forcing us to have to wear our bedroom slippers even in the room. Not much of a problem for adults but we have a young boy with us and this becomes an issue. Although it must be said that the cleaning lady who came during our first day of stay was very considerate and wore a 鞋套, which we appreciated very much. 3) When we asked the front desk about the AC - the switch was very confusing and we had to endure a stuffy 1st night, she kept insisting that there was another switch beside both the wardrobes (ours is a 2BR family suite). There was none. And when we asked the cleaning staff who came later, we were told that it was probably because the front desk staff was referring to another room type… and this was when we have specifically told the front desk staff our room number. For the price point I find some aspects of service really not up to standards.

My wife and I came here for our first anniversary and it was worth every dollar spent. The hotel was gorgeous and super clean. Our room was decorated with rose petals spelling out “1 year” on the bed and a trail of petals to the personal hot spring tub. The bathroom has two sink basins with tall mirrors. The shower is a rainfall shower. The toilet has a glass door which was a little weird but the bathroom had a solid wooden door. Cleaning staff comes every day at a time that works for you to sanitize and organize everything. The mini fridge comes packed with a variety of drinks that are refilled for free every day. We were given a rotating plate of fresh fruits every day. At night time, they provide good night soup and turn on the personal hot spring tub. During the day, you can visit the outdoor hot spring in a secluded area. The minerals in the hot springs made our skin so soft and healthy looking. We did a spa treatment too which was very relaxing. They were very accommodating with finding a time that worked best for us. The breakfast buffet was excellent. Mostly Chinese breakfast with many delicious dishes to choose from. The restaurant was in a different building on the Huaqing Palace grounds. Easy to walk to but they also can drive us in a kart to and from it. You can also come and go to the Huaqing Palace grounds too! The staff was very friendly and accommodating even with a language barrier. They helped us arrange laundry services to be delivered to our room. They went and picked up our tickets to the Song of Everlasting Sorrow (great show). The housekeeper, Deng Xiaohui, was wonderful and gave us parting gifts when we checked out. 5/5. Highly recommend. We hope to be back next time we visit Xi’an.

All the staff of hotel was most supportive and interested in our feeling well and comfortable. The concierge, the drivers of the internal bus, the room maid and the waiters in the restaurant. The room was not only clean but extremely pleasant. The room pool was something out of this world, we loved it. The food in the restaurant was exquisite, both the breakfast and the main courses. The concierge went out of his way to help us attend the show “Everlasting Sorrow”. The show was exceptionally beautiful and actually a must to see. I would not hesitate to see it a second time. The entire resort is extremely well designed. The hotel itself with its art, the choice of colors make it something special and outstanding. I will certainly recommend this hotel to friends and return should the opportunity arises. One little criticism: the light installation in the room are a bit complicated and not intuitive. A leaflet explaining the various buttons, including the air conditioner would help.

Huaqing Palace Resort Hotel is an absolute gem! Its prime location alone makes it worth booking—right next to the iconic Huaqing Palace complex. As a guest, you’ll receive free entry tickets to the historic site, allowing you to immerse yourself in its rich cultural heritage at your leisure. The highlight of our stay was undoubtedly the private in-room hot spring. Soaking in the warm, mineral-rich waters after a day of sightseeing was incredibly soothing and rejuvenating. The rooms are tastefully designed, blending modern comfort with traditional charm. What truly sets this hotel apart is its exceptional service. The staff members are polite, attentive, and genuinely warm—always ready to assist with a smile. A lovely touch was the complimentary bedtime congee delivered to our room each evening, a comforting gesture that added to the cozy ambiance. For travelers with cars, the hotel offers free parking with complimentary car washes - a rare and thoughtful perk. They’ve also installed EV charging stations, catering perfectly to eco-conscious guests. Dining at their on-site restaurant was a delight. The elegant ambiance complements the menu’s creative dishes, which artfully fuse local flavors with modern flair. Every meal we had was fresh, flavorful, and beautifully presented. In short, Huaqing Palace Resort delivers a seamless mix of relaxation, convenience, and cultural immersion. Whether you’re a history enthusiast, a wellness seeker, or simply craving a tranquil getaway, this hotel exceeds expectations. We’re already planning our next visit!