HUAQING PALACE RESORT & SPA

My wife and I came here for our first anniversary and it was worth every dollar spent. The hotel was gorgeous and super clean. Our room was decorated with rose petals spelling out “1 year” on the bed and a trail of petals to the personal hot spring tub. The bathroom has two sink basins with tall mirrors. The shower is a rainfall shower. The toilet has a glass door which was a little weird but the bathroom had a solid wooden door. Cleaning staff comes every day at a time that works for you to sanitize and organize everything. The mini fridge comes packed with a variety of drinks that are refilled for free every day. We were given a rotating plate of fresh fruits every day. At night time, they provide good night soup and turn on the personal hot spring tub. During the day, you can visit the outdoor hot spring in a secluded area. The minerals in the hot springs made our skin so soft and healthy looking. We did a spa treatment too which was very relaxing. They were very accommodating with finding a time that worked best for us. The breakfast buffet was excellent. Mostly Chinese breakfast with many delicious dishes to choose from. The restaurant was in a different building on the Huaqing Palace grounds. Easy to walk to but they also can drive us in a kart to and from it. You can also come and go to the Huaqing Palace grounds too! The staff was very friendly and accommodating even with a language barrier. They helped us arrange laundry services to be delivered to our room. They went and picked up our tickets to the Song of Everlasting Sorrow (great show). The housekeeper, Deng Xiaohui, was wonderful and gave us parting gifts when we checked out. 5/5. Highly recommend. We hope to be back next time we visit Xi’an.

Helpful hotel staff from the reservation too. Comfortable stay and reception helped to book attraction tickets.

Services: The hotel arrival experience was average; some staff members were friendly, while others came across as quite stern. The person who assisted with my luggage seemed a bit unfriendly, which made me hesitant to ask him any questions. The rest of the staff were generally fine, though. I appreciated the birthday cake and the decorations in my room, which certainly added to the experience. However, the overall warmth and hospitality from the staff were lacking. One moment that I found slightly insulting was when a staff member asked me if I had taken their hotel room pouch while I was waiting for my taxi to my next hotel. It felt as though they suspected me of theft. Additionally, the hotel did not provide basic amenities like a toothbrush and shower caps, and I was too fatigued from jet lag to request them. Fortunately, I had packed my own toothbrush. Restaurant: The restaurant staff provided a much better service than the hotel staff. They were polite and accommodating, in contrast to the person who assisted me with my luggage and drove the golf cart. His tone was quite off-putting, making him seem unapproachable and even confrontational at times. Facilities: The bathroom was somewhat dated, with some corners showing signs of mold. The room itself was a bit dimly lit. The highlight of my stay was definitely the private onsen and the performance of "长恨歌!" 👍🏻👍🏻👍🏻 Conclusion: The money spent was well worth it for the private onsen and the VIP tickets to the "长恨歌" show! It was truly a fantastic experience and well worth seeing.