Yee Herng
13. juni 2025
Excellent service! I stayed three days with them and was pleasantly surprised by the extent of their service.
1. Extended checkout till 3pm.
2. Free arranged breakfast takeout for when I had to go for my tour before their breakfast timing started.
3. Free laundry service. They even have a full-time laundry staff to help with not just washing and drying (with hot and cold air options), but even delivery to my room! Although there was a hiccup with the laundry not done when I had come back, the service recovery was good. The receptionist helped to personally wash, dry and deliver it overnight for me, assuring me that I'll see my clothes at my door the before 7am the next day.
4. Airport transfer service (by another company) right beside their reception. This service was also excellent; they helped me to book a cab to the airport on the same morning. And it only cost 30yuan.
5. Lost and delivered. I left a shirt behind and had flown to Guangzhou by the time I realised. Upon calling them that night, they used an express courier to send the shirt to my next hotel, ensuring it arrived within 2 days as I would have left the country after that.
Special mention to 杉迪 / Sandy Wu for her conscientiousness in administerinf the delivery.
Couldn't have asked for better service!
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