Crystal Orange Hotel Xi'an Clock Tower Yongning Gate

Great location, rooms are big and well presented. I will stay here again

Excellent stay! The location was ideal, with everything I needed close by. Reception staff were warm, welcoming (even though I had an 8 hour train ride behing me) and attentive, always happy to assist and did a great job communicating even with a bit of a language barrier — really appreciated the effort. The cleaning team kept the space spotless, with fresh towels every day and more than enough bottled water provided. The whole team had a great attitude, which made the stay even more enjoyable. Would definitely come back. Location is A+++

The hair dryer exploded and burned my finger on the last night of my stay. The hotel didn't have any burning cream at the front desk, so I had to wait for almost half an hour for them to deliver the cream. My finger hurt a lot that night, so I couldn't sleep well. The hotel didn't offer any compensation, and the receptionists didn't know what happened to me when I checked out of the hotel. The way the hotel dealt with this incident was very unprofessional. 原本住起來都還好，但是到最後一晚(9/25)發生非常恐怖的事。晚上十一點半的時候，我用吹風機吹頭髮，忽然爆炸起火，把我的小拇指燒出一個洞。到一樓前台，服務員好像覺得沒有很嚴重，只有碘酒、酒精、創可貼，沒有燒傷藥膏，後來是叫外賣送來，等了二十多分鐘。那時候我的手已經起水泡了，最後還請酒店提供冰袋冰敷才拿到，感覺並沒有客人燒傷這方面的訓練。當天晚上睡覺手非常痛，痛到半夜兩點半才睡著。隔天原本要一大早起來洗衣服、吃早餐、退房，再去看兵馬俑，結果累到九點半才起來，也來不及洗衣。退房的時候，前台完全不知道我昨天被燒傷，還請我給五星好評，感覺酒店內部溝通系統有問題。我因為要趕去看兵馬俑，沒有時間跟前台爭論。但是我西安的朋友都非常生氣，說居然沒有賠償，退房也沒道歉慰問。這種燙傷是會留下疤痕的，而且今天已經第三天了，我的傷口又流血了。雖然當時幫我擦藥的前台小姐姐非常客氣，但整體而言最後一天住得非常不舒服，如果酒店沒有重視這個問題，也不能保障其他房間的電器都是安全的。