EASTERN HOUSE(Near Bell&Drum Tower City Wall)

A beautiful hotel, felt welcome as soon as we walked into the hotel. The staff were polite and helpful. We received a complementary gift bag containing snacks and biscuit shaped in the local main sights, along with a hand drawn map of Xi’an city. The room was nicely decorated, there was a complementary face and eye mask in the room which was a nice touch. The location was very central, with all main sights in the city no more than 10-15 minutes walk away. Having a self service laundry room with 2 washing machines and a tumble drier was a real bonus.

Convenient location, 10 mins walk away from drum tower and muslim street. Afternoon tea is available on top of breakfast, and hotel in clean Eleven is patient when serving us check in and check out. All the other staffs were nice as well, I can deposit taobao parcel and request for tour services from the hotel.

First and foremost, we would like to thank the hotel staff for the pleasant stay. Ms Tao Zi, Ms. Jing Jing and their colleagues at the reception desk were friendly and helpful. Ms. Yi Gai Li and her colleagues at the breakfast and high tea restaurant were warm and friendly. Appreciate all your wonderful service and warm welcome. When I booked the hotel, I just wanted a clean, value for money with a good location hotel. We booked 2 rooms for 6 nights in Dec 2024 at CNY425 per room per night, inclusive of daily breakfast and high tea. Food: Simple breakfast and high tea, but good enough to warm our stomach to start our day. Coffee was better than expected (I thought it would be 3 in 1 type), the breakfast consist of fruits, salad, noodles, rice, porridge, bread, etc. Tea break has some simple snacks like portuguese egg tarts, mochi, mini cakes, cookies, fruits, chinese tea and coffee. Room: There were no connecting rooms, but we were allocated nearby rooms. We had clean white towel and sheets. The toilet and sink were clean, but if you're staying with friends it's a bit inconvenient due to lack of privacy. Although there are doors for the individual toilet and shower stalls, it would be better to have another door at the entrance to the changing area just before we enter the shower stall. This is a minor issue as we are more conservative. Tour bookings: The hotel has staff that assist with daily tour bookings, thus it was very convenient. We booked our day trip to the Terracotta Warrior and the coach came to pick us up at the hotel. I would suggest that you spend the extra CNY 298 per pax to watch the performance, it was worth it. Overall we had good night rest and enjoyed the stay. Thank you again to the hotel for exceeding our expectation.