Empark Grand Hotel

Empark Grand Hotel anmeldelser

Empark Grand Hotel

No. 19-1 Jiangong Road, Xincheng District, Xi'an, Shaanxi, 710043, ChinaVis hoteloplysninger
Empark Grand Hotel
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Gæsteanmeldelser

9.4/10
Enestående
4055 anmeldelse
Bekræftede anmeldelser
Placering9.4
Faciliteter9.2
Service9.5
Renlighed9.5
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Alle anmeldelser(4055)
Positive anmeldelser(3979)
Anmeldelser med billeder/video(779)
Venligt personale i receptionen(466)
Stilfuldt miljø(233)
Lækker morgenmad(172)
Store værelser(128)
Fantastisk til forretningsrejser(77)
Har boet der flere gange(42)
Fantastisk restaurant(18)
Har værelser til familier(16)
Negative anmeldelser(76)
Rajko
Jinyue Twin Room
Overnattede i apr. 2025
Familie
4 anmeldelse
10.0/10
Enestående
Slået op den 4. maj 2025
Good clean hotel
Oversæt
Svar fra overnatningssted: 簡單的話語無不流露出真情,遙遠的距離無不送去真摯的祝福,感謝您的選擇,您的滿意是對我們最好的鼓勵!期待您的再次入住!
Ouni
Selected Twin Room
Overnattede i okt. 2023
Par
21 anmeldelse
10.0/10
Enestående
Slået op den 9. nov. 2023
We had a pleasant experience. Check-in was fast and professional, staff spoke English well and we enjoyed our stay in the hotel. All we’d need would be a bigger bathtub.
Oversæt
Svar fra overnatningssted: Dear guests: Hello! Thank you for choosing Jinyuan. It is a great honor to serve you. At the same time, thank you for your valuable suggestions to us. We know that this is the greatest love and help for us. We will carefully study and solve it, to provide you with a more comfortable and warm check-in experience. All the hotel staff is looking forward to your stay again!
Mrs Lam
Jinyue Double Bed Suite
Overnattede i sep. 2023
Familie
1 anmeldelse
6.5/10
Slået op den 29. okt. 2023
It is a bit disappointing to choose this hotel for my trip. The staff in front desk didn’t provide good customer services. No welcome no smile from them while checking in. I think the hotel management should provide more training for them. Some of the area in the toilet is a bit old.
Oversæt
Svar fra overnatningssted: Dear guest, thank you for choosing Century Jinyuan and commenting on our service during your busy schedule. We deeply regret that we did not provide you with a satisfactory check-in experience. Since the hotel's opening, we have continuously increased the maintenance and upkeep of facilities and equipment. In 2022, the hotel has upgraded the public area and room facilities. This year, the door locks of the rooms have been replaced to provide guests with a more satisfactory check-in experience. In response to your feedback, the hotel attaches great importance to instructing the front office department to carry out special rectification and training to enhance the overall service awareness and skills of the front desk staff. We will continue to work hard to receive every guest with better service.
Anonym bruger
Jinyuan Double Bed Room
Overnattede i jul. 2023
Forretningsrejsende
67 anmeldelse
4.5/10
Slået op den 28. aug. 2023
The main disappointment of this hotel was in inability of the staff at the reception desk speak English. If you come to the hotel after 9PM it’s better for you to think what will you eat, because there is no any restaurant in the hotel or any reliable food courts/cafes where you can enjoy your late dinner.
Oversæt
Svar fra overnatningssted: Dear guest, thank you for choosing Century Jinyuan and evaluating our service. We deeply apologize for not providing you with a satisfactory check-in experience. In response to your feedback, the front office will increase training on English conversation skills for all staff to ensure timely, fast, and thoughtful service for international friends and guests. There are various snacks gathered around the hotel, and you can enjoy Shaanxi's unique snacks without traveling far. At the same time, the hotel also offers delivery services to meet the different needs of guests. We sincerely invite you to stay at the hotel again.
Gæstebruger
Selected Twin Room
Overnattede i jun. 2023
Rejs med venner
7 anmeldelse
7.5/10
Slået op den 21. aug. 2023
The room was fine. The location is however about 10 minutes by car from the more central part of the city therefore you won't find anything interesting to do or eat closeby especially at nights.
Oversæt
Svar fra overnatningssted: Dear guest, thank you for choosing Century Jinyuan and commenting on our service. We deeply regret that we did not provide you with a satisfactory stay experience. Your recognition is our greatest encouragement. There are various snacks gathered around the hotel, and you only need to walk for 2 minutes to taste Shaanxi's unique snacks. At the same time, the hotel's delivery service also gathers various different cuisines to enrich guests' choices, We sincerely invite you to stay at the hotel again and experience our growth and progress.
Mishangzuqiu
Selected Double Room
Overnattede i mar. 2024
Rejs med venner
11 anmeldelse
10.0/10
Enestående
Slået op den 9. apr. 2024
Kind staff and super clean rooms.
Oversæt
Svar fra overnatningssted: Thank you for your 5 stars! Thank you very much for your support and recognition of Jinyuan. We always believe that a good reputation must be recommended from the most sincere satisfaction of the guests. Meanwhile, at the same time, we are honored to provide you with the best quality service. You are very welcome to choose our hotel again for either business trip or travel! Sincerely look forward to your visit again!
Mark
Selected Twin Room
Overnattede i feb. 2024
Rejs med venner
1 anmeldelse
8.5/10
Meget god
Slået op den 31. mar. 2024
Good location
Oversæt
Svar fra overnatningssted: Dear little Lord, cherry blossoms covered with skirts, spring breeze and stopped on the shoulder, all the sweet pass a gu, human color such as dust, twilight and age, I am with you ~ Jinyuan look forward to your visit again!
Xinnuo2008
Jinrui 18 Suite
Overnattede i apr. 2025
Familie
45 anmeldelse
10.0/10
Enestående
Slået op den 4. maj 2025
酒店位置很好,周邊交通和配套齊全。春節去貴陽也住的金源酒店,酒店的服務很好,有需要很快解決,而且熱情給予延退服務,適合傍晚趕飛機或者火車的人員,點贊!房間設施齊全,隔音效果不錯。院裏停車場很大,引導員熱心幫忙指引。下次來西安再選擇金源
Oversæt
Svar fra overnatningssted: 這評論就像天上的星星閃着光,温暖着我的心,您説的我們都有全部記在心裏,感謝五星,期待您的下次入住!
Gæstebruger
Selected Double Room
Overnattede i mar. 2025
Forretningsrejsende
9 anmeldelse
6.0/10
Slået op den 10. apr. 2025
設施老舊,洗澡水忽冷忽熱,淋浴洗澡間設計不合理,門拉開被馬桶擋住,進出很不方便。服務也不好,要兩瓶水在房間裏等了20分鐘沒送到,到前台拿又等了十幾分鍾。叫的外賣,打電話才安排機器人送,外賣放架子上了就應該安排機器人及時送吧
Oversæt
Svar fra overnatningssted: 尊敬的賓客,感謝您選擇世紀金源並在百忙中對我們的服務做出點評,沒有為您提供滿意的入住體驗我們深表歉意,針對您反饋的水温問題,酒店已經責成工程部對於供水、出水等設備進行檢查確保水温,酒店淋浴間門為內推式我們將完善相應標識以提醒客户。在服務時效方面酒店將以此為例加大各一線部門的對客服務時效,確保賓客各項需求快速反應及處理。針對您反饋的外賣問題,前廳部將及時與外賣人員確認客户住店訊息及需求,以快速將外賣等送至賓客房間。在此我們誠摯的感謝您為我們提出的諸多寶貴意見,我們將繼續努力提升軟、硬件質量,為賓客提供更加滿意的入住體驗。
Gæstebruger
Jinyue Double Bed Room
Overnattede i mar. 2025
Solorejsende
20 anmeldelse
10.0/10
Enestående
Slået op den 11. apr. 2025
每次來西安都會選擇金源,老牌的酒店了,也住習慣了,出行啥的都方便。偶爾也會趕上會議舉辦,如果不着急 和他們錯峯吃早飯也是可以的。這次非常非常感謝美女小北的熱情服務,真的是有求必應啊。下次過去期待更美好的相遇。
Oversæt
Svar fra overnatningssted: 尊敬的賓客: 您好! 有時幸福衹是一種感覺, 衹要用心感受, 它時刻縈繞在我們身邊, 記憶中的很多東西,因為幸福的感覺,時間再久,心境依然不變。享受生活,分享喜悦, 感謝您對我們的喜愛, 因為有您, 我們是幸福的!
Gæstebruger
Selected Double Room
Overnattede i feb. 2025
Forretningsrejsende
2 anmeldelse
2.0/10
Slået op den 9. apr. 2025
三間房5天房費5786元,繳6500元按金。 離店前一天中午客服打掃房間的説被罩有少量污漬,可能需要賠償,結賬時前台説該被罩需要賠付278元,最終協商下來酒店方給折扣價為180元,本人賠付酒店方180元,且酒店方表示,賠償商品無法開具消費憑證和發票。感覺被訛了,於是將此情況投訴至西安新城區市場監督管理局,新城區市監局受理此事,並將調查結果反饋給我,據市監局同志告知,該被罩全新採購價加上運費該商品總共計為162元,酒店最初報價賠償金額278元,遠遠高處該商品原價,折後價180也高於該品全新購買價格,且我賠償的商品明顯為多次重複使用,需要按折舊價格計算,精彩啊…😅😂🤣
Oversæt
Svar fra overnatningssted: 尊敬的賓客,感謝您選擇世紀金源並在百忙中對我們的服務做出點評,沒有為您提供滿意的入住體驗我們深表歉意,對於在店期間發生的不愉快事宜我們深表遺憾,因被罩染色無法進行清理需要做報廢處理,故需要進行相應費用付款,酒店床單布草製品均按照國家飯店星評要求進行集中統一採買,且為集團化統一申購,故相應成本單價與實際價格有一定出入,酒店也將以此作為案例,對相應價格、流程進行調整,給賓客提供更加舒適、滿意的入住環境及體驗。
Gæstebruger
Joyful Family Twin Room
Overnattede i feb. 2025
Familie
3 anmeldelse
10.0/10
Enestående
Slået op den 1. apr. 2025
出行定了三家親子房,每一家都不錯!但世紀金源是最棒的👍🏻還沒有到就給打電話問有沒有特別的要求?會問一下喜歡朝陽的房間還是喜歡安靜的房間。我選擇朝陽的房子,一點不吵。酒店的衞生很乾凈,毛巾比其他家的更軟一些。還很貼心的還孩子送了禮物。酸奶,剪紙,蘋果👍🏻 退房後也會回訪問是否滿意!很滿意!
Oversæt
Svar fra overnatningssted: 這評論就像天上的星星閃着光,温暖着我的心,您説的我們都有全部記在心裏,感謝五星,期待您的下次入住!
Anonym bruger
Selected Twin Room
Overnattede i mar. 2025
Solorejsende
59 anmeldelse
10.0/10
Enestående
Slået op den 12. apr. 2025
感謝前台服務人員小北,一進房間就看到提前準備好的小禮物,水果,酸奶,零食,很温馨,很感動。 房間寬敞整潔,觀景視野開闊,入住體驗很好。早餐也很豐富。
Oversæt
Svar fra overnatningssted: 看到您的評論,我的腦子突然一片空白,就像踩空台階般,那一瞬間我的眼裡衹有您,腦海之中衹剩下一個頭:完了,我喜歡上你的好評了~
Gæstebruger
Joyful Family Twin Room
Overnattede i apr. 2025
Familie
16 anmeldelse
10.0/10
Enestående
Slået op den 2. maj 2025
酒店地理位置優越,房間設施齊全,酒店服務不錯!假日還給房間送果盤,有合理的小要求基本都能滿足!推薦入住!
Oversæt
Svar fra overnatningssted: 簡單的話語無不流露出真情,遙遠的距離無不送去真摯的祝福,感謝您的選擇,您的滿意是對我們最好的鼓勵!期待您的再次入住!
Gæstebruger
Selected Double Room
Overnattede i jan. 2025
Familie
4 anmeldelse
10.0/10
Enestående
Slået op den 3. feb. 2025
位置好找 出門打車也方便 ,自駕遊 自備停車場 服務熱情,新年帶娃西北第一站來西安 還免費升級了套房,連住兩天 乾淨 衞生 清凈,酒店星級服務 高端大氣 樓下餐廳吃飯也很方便 有大眾美食更有西安本地菜系,服務員看帶有小朋友還送了伴手禮 有熊貓玩具和零食。
Oversæt
Svar fra overnatningssted: 好開心親親給了我們滿滿的五分呢,金源的好心請,全由你決定,你快樂所以我快樂,祝你每天開開心心,快快樂樂。