The Westin Xi'an

The location is perfect and cleanliness is great.. due to the perfect location, it's overwhelmed.. I had to wait till 4.30pm for my room to be ready. Candy and Ren from the front desk tried their very best to get the room ready but house keeping couldn't keep up to the pace. Breakfast variety was great! Time for some renovations but overall I am still very pleased with my stay.

Everything was great. Thanks to the Guo Guo at reception for upgrading room!! Literally on the doorstep of attractions. Nice club lounge for a drink and snack. Only complaint was aircon in living room was malfunctioning now and again. Swimming pool was small and changing room could be cleaner but I guess it's outsourced to an external company...

The hotel is in the great location. Close to the tourist attraction also facing a shopping malls where provides nice multi restaurant options. The breakfast is varies from local Chinese food to western food. The view over the tower is great from the room, the club lounge is also full of many options. Only one things, they are absolute lacking of staffs for carrying luggages. I checked in with many suitcases with my pregnancy situations, I can not carry all suitcases all by myself. Since I was switching the room between the nights, the hotel has promised to move my suitcases, after I came back to hotel, the suitcases were not in my new room. And I called to checked, each time they said on the way, within two hours. But I reported this to the manager, they compromised me a transfer to my train station. I can see that they wanna do good, but the communications and staff managed definitely they could do better.