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Placering4.8
Faciliteter4.8
Service4.8
Renlighed4.8
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Hyggeligt værelse med queensize-seng (gulvvarme + Kingkoil-madras + luftrensning)
Overnattede i dec. 2024
Solorejsende
1 anmeldelse
5.0/5
Enestående
Slået op den 6. jan. 2025
This hotel is comfortable, the service is great, and the value is great. They have free washing machines and dryers, and also free drinks at the hotel cafe. And most importantly, it is not far from tourist attractions.
Oversæt
Svar fra overnatningssted: 【Butler-style Service】【Free Coffee】Dear guests, thank you very much for your recognition of us. High-quality service has always been our unremitting pursuit. Your praise for our service attitude is a great encouragement to us. We hope that you can use the coffee voucher and enjoy a cup of freshly ground coffee made by hand. We will use Arabica coffee beans to create a pleasant morning full of the aroma of coffee for you. We are looking forward to your coming again and also hope that we can continue to provide you with high-quality services. Your support is of vital importance to us. Thank you again!
流浪髦牛Jacky
Hyggeligt værelse med queensize-seng (gulvvarme + Kingkoil-madras + luftrensning)
Overnattede i nov. 2024
Solorejsende
11 anmeldelse
5.0/5
Enestående
Slået op den 29. dec. 2024
All good and location is good, hotel service also pro vie good experience. Let us see you next time!
Oversæt
Svar fra overnatningssted: Querido hóspede, Agradecemos imensamente pelos seus elogios! Ficamos muito felizes em saber que você teve uma experiência excelente no nosso hotel. Nossos gatinhos no bistrô são uma das nossas atrações especiais, e estamos contentes que você tenha gostado deles. Aproveitamos para lembrar que cuidamos muito bem deles e eles são muito amigáveis. A disponibilidade de chá na recepção e água à vontade são algumas das nossas pequenas atenções para que nossos hóspedes se sintam em casa. E é ótimo saber que você achou o quarto super confortável e a localização ótima. Esperamos recebê-lo novamente em breve e continuar fornecendo a melhor experiência possível.
Lx Mrsk
Cozy Double Queen Bed Room (Floor Heating+Kingkoil Matress + Air Purification)
Overnattede i nov. 2024
Solorejsende
6 anmeldelse
4.2/5
Meget god
Slået op den 27. dec. 2024
All good, but you have to walk 10 min to be in neighborhood with proper shops and restaurants. Good value for money, but don’t expect much from refined design photos
Oversæt
Svar fra overnatningssted: Dear guest,Thank you for taking the time to share your feedback with us. We are glad to hear that you found our hotel to be a good value for money.We understand that the location might require a short walk to reach the main shopping and dining areas. However, we believe this also offers our guests the opportunity to explore the local neighborhood and discover some hidden gems along the way. We are constantly looking for ways to improve the guest experience, and your comments about the proximity to amenities are noted.Regarding the design, we apologize if it did not meet your expectations. Our aim is to provide a comfortable and functional environment, and we will consider your feedback as we make future improvements.We hope that despite these minor drawbacks, you had an overall pleasant stay with us. If you have any further suggestions or if there is anything else we can do to enhance your next visit, please do not hesitate to let us know.
Fernanda Romero G. Pereira
Hyggeligt værelse med queensize-seng (gulvvarme + Kingkoil-madras + luftrensning)
Overnattede i nov. 2024
Par
5 anmeldelse
5.0/5
Enestående
Slået op den 23. dec. 2024
Our stay at Hesu Designer Hotel was absolutely lovely! The hotel is beautiful, with a great location near the center, making it convenient to explore the city. The rooms are spacious and comfortable.
What truly stood out was the exceptional hospitality. Everyone at the hotel was incredibly nice and friendly, going out of their way to help us despite the language barrier, as we don’t speak Mandarin. A special shoutout to the front desk team and to Xiao Wang, who assisted us throughout our stay.
The team made us feel so welcome, always offering us coffee and making sure we were comfortable. At the end of our stay, they even surprised us with a lovely gift (picture).
The hotel also provided fantastic recommendations for attractions and restaurants, which made our trip so much easier and enjoyable.
Highly recommend this hotel for anyone visiting Xi’an!
Oversæt
Svar fra overnatningssted: Thank you very much for your high praise of our hotel! We have always been committed to providing excellent service and comfortable experience to every guest, and we are honored to see that you are so satisfied with our service, coffee and environment. We will continue to work hard to maintain this passion and focus and bring more happiness to you and every guest. Looking forward to your next visit, we will serve you as always!
giorgiolc
Executive kingsize-seng værelse (Gulvvarme + Kingkoil-madras + Ekstra stort Tatami)
Overnattede i nov. 2024
Solorejsende
1 anmeldelse
5.0/5
Enestående
Slået op den 4. dec. 2024
Amazing hotel, room was very comfortable and the staff was always friendly and welcoming! The location is great because it is closed by the South Gate of the ancient town but still outside of the buzz. Will stay here again for sure!
Oversæt
Svar fra overnatningssted: Thank you very much for your favorable comments on our hotel! When you check in, you will have a freshly ground coffee ceremony to start a full-fledged day. Your satisfaction is our greatest motivation, and we will continue to work hard to provide you with better service. Look forward to your coming again!
Room is ok, access is a bit hard because car cannot go in to the main lobby.
Oversæt
Svar fra overnatningssted: Dear guest! Hello, first of all, thank you very much for your check in and feedback on your problems. I am sorry that I did not pay attention to your needs and problems of the hotel during your stay. It is the constant care and supervision of guests like you that enables us to constantly find problems in our work, get opportunities to correct them and make continuous progress As for the car parking problem you mentioned, the hotel provides an underground temporary parking space, which can be parked from the first floor to the third floor. When you check in, you can contact the hotel front desk housekeeper, and we will lead you down and help you park. There is an elevator directly to the hotel lobby in the underground garage, I'm sorry that we have paid attention to your needs during your stay We attach great importance to this question, and we will certainly enhance our service awareness in the future. Thank you for your valuable advice. Finally, thank you very much for choosing the designer hotel and sharing your stay experience
Gæstebruger
Cozy Double Queen Bed Room (Floor Heating+Kingkoil Matress + Air Purification)
Overnattede i okt. 2024
Familie
4 anmeldelse
5.0/5
Enestående
Slået op den 11. nov. 2024
Rooms are clean and the staffs here are friendly.
You can use their free laundry service and dryer here.
Also received a gift and free coffee from them!
Oversæt
Svar fra overnatningssted: [Free Coffee] [Gym Laundry] [Butler Service] Thank you very much for your high praise of our hotel! We have always been committed to providing excellent service and comfortable experience to every guest, and we are honored to see that you are so satisfied with our service, coffee and environment. We will continue to work hard to maintain this passion and focus and bring more happiness to you and every guest. Looking forward to your next visit, we will serve you as always!
Chein Chein
Familie suite med tre kingsize-soveværelser og to badeværelser (Gulvvarme + Kingkoil-madras + Luftrensning)
Overnattede i sep. 2024
Familie
10 anmeldelse
4.5/5
Fantastisk
Slået op den 29. dec. 2024
We came in a group of family of 7. They have family rooms with 3 rooms , 2 toilets and a living room which I think is quite convenient. We can enjoy our time inside the room
Oversæt
Svar fra overnatningssted: Thank you for choosing to stay at Xi'an Hexu and providing us with your feedback on your stay. Your small hand trembled, but you didn't know it was hurting us. It's not a five point review, Xiaohe is too sad. If given the opportunity, we are still eagerly waiting for your full five point review. Your satisfaction is the greatest driving force for Xiaohe's growth and progress. Xiaohui will continue to work hard and strive to ensure that every guest is fully satisfied. Looking forward to witnessing Xiaohe's growth again!
Thjunjoto
Hyggeligt værelse med queensize-seng (gulvvarme + Kingkoil-madras + luftrensning)
Overnattede i nov. 2024
Solorejsende
1 anmeldelse
5.0/5
Enestående
Slået op den 19. dec. 2024
Thanks for the great service from
Jing Jing and Huan Huan
Oversæt
Svar fra overnatningssted: Dear guest, thank you very much for giving us such a high evaluation! Your satisfaction is the greatest encouragement and compliment to all our staff. We have always been committed to creating a clean and comfortable living environment and providing warm and friendly service for every guest. We are deeply gratified to see that you recognize all aspects of our hotel. We look forward to your next visit. We will continue to provide you with high-quality service as always. Wish you a pleasant life!
Gæstebruger
Executive kingsize-seng værelse (Gulvvarme + Kingkoil-madras + Ekstra stort Tatami)
Overnattede i sep. 2024
Familie
2 anmeldelse
5.0/5
Enestående
Slået op den 20. okt. 2024
Meticulously designed hotel + a lovely team of youngsters operating. Prompt service 👍🏻 check out their bistro. Impressive! ❤️
Oversæt
Svar fra overnatningssted: Dear guest,Thank you so much for your wonderful review! We are delighted to hear that you appreciate our meticulously designed hotel. Our team of young and enthusiastic staff members strive every day to provide prompt and excellent service. We're very glad that you noticed and liked it.Our bistro is indeed a place we take pride in, and we're happy that it left a great impression on you. We hope to welcome you back again soon for another memorable stay.
dragonjun
Familie suite med to kingsize-soveværelser og to badeværelser (Gulvvarme + Kingkoil-madras + Luftrensning)
Overnattede i okt. 2024
Rejs med venner
5 anmeldelse
4.0/5
Meget god
Slået op den 5. dec. 2024
Large room. Clean. There's a laundry room with dryer and iron.
Oversæt
Svar fra overnatningssted: Dear guests! Hello! Thank you very much for staying at the Hesu Designer Hotel. Thank you for your recognition of our services. As for other aspects, we don't know which specific aspect of the hotel you are not quite satisfied with. We hope you won't be stingy with your opinions and suggestions. You can contact your butler at any time if you have any problems. We will solve them for you immediately. Your satisfaction is the greatest boost for Hesu's growth and progress. Hesu will continue to work hard and strive to make every guest fully satisfied. We look forward to your witnessing Hesu's growth again. Wish you a happy life and smooth work!
JanetNg
Hyggeligt værelse med queensize-seng (gulvvarme + Kingkoil-madras + luftrensning)
Overnattede i aug. 2024
Par
15 anmeldelse
4.7/5
Vidunderligt
Slået op den 13. sep. 2024
Hotel location is near to bell tower ,50mins -1hr from airport.
Check in and out were hassle free and all service staff at reception are polite and helpful.
Butler JingJing and Xiao ya were around during our checkout, friendly and cheery attitude displayed.
Laundry room with multiple washing machines and dryers helps a lot for long travellers like us (little wait).
Only thing for light sleepers or non early bird is the room sound proofing, can hear voices from street and announcement from elementary school nearby.
Overall, happy stay!
Oversæt
Svar fra overnatningssted: Honored guests! Hello, first of all, thank you very much for your check-in and problem feedback. I am sorry that I did not pay attention to your needs and hotel problems during your check-in period. It is guests like you who constantly care and urge us, in order to enable us to continue to find problems in the work, get the opportunity to correct and continuous progress. We apologize for the poor sound insulation you mentioned. The hotel has always been committed to providing guests with a comfortable stay experience. As soon as possible, we will arrange professional staff to carry out a comprehensive inspection and assessment of the soundproofing facilities in the rooms and take effective improvement measures, such as increasing the soundproofing materials and checking the tightness of doors and windows, to ensure that similar situations will not occur again. At the same time, we will strengthen staff training, improve service awareness, during your stay if there are any problems, you can contact the front desk, we will be the first time for you to solve. Thank you again for your feedback, look forward to your next visit, let us have the opportunity to provide you with a better service experience.
Concept9
Executive kingsize-seng værelse (Gulvvarme + Kingkoil-madras + Ekstra stort Tatami)
Overnattede i aug. 2024
Solorejsende
1 anmeldelse
5.0/5
Enestående
Slået op den 10. sep. 2024
HeSu Designer Hotel was absolutely perfect. Very clean and spacious rooms, and comfortable beds. The staff were all very friendly and helpful.Speciql thanks to Yuan, Hao and Jing for the great breakfast and daily coffees, and for the frosty evening beer selections in the bar. I will definitely stay here again!
Oversæt
Svar fra overnatningssted: Dear guest, thank you very much for your good comments. Our hotel has always been committed to providing guests with a high-quality experience. The warm service of the butler and the clean and bright rooms are our basic requirements. We carefully prepare delicious breakfast, coffee and evening beer, hoping that you can enjoy a moment of comfort during your busy journey. Looking forward to your visit again.
12.emharry
Hyggeligt værelse med queensize-seng (gulvvarme + Kingkoil-madras + luftrensning)
Overnattede i aug. 2024
Par
27 anmeldelse
4.7/5
Vidunderligt
Slået op den 7. sep. 2024
We enjoyed our stay at this hotel. On maps, it is easier to find if you type in ‘Soon Bistro’. The room was clean and spacious, although the bathroom and shower smelt a little bit bad. The carpet in the corridors also needs cleaning. We liked the USB ports to charge our phones and the laundry room was amazing, we used it for free, as well as free water every day. We also got a free gift and a free cup of coffee each. The breakfast was nice. The location is good, 20 minute walk to the city walls. The girls at reception were very kind.
Oversæt
Svar fra overnatningssted: Dear guests, first of all, thank you very much for your trust in choosing Xiaohe among many hotels. It is our bounden duty to provide you with quality and caring service, so that you can feel warm in a strange city. We attach great importance to the problem of bathroom odor you mentioned, and we will definitely strengthen the training of room staff in the future to make guests have a clean and tidy stay environment. If you have any problems during your stay, you can always report them to the front desk. We will deal with them for you as soon as possible. We attach great importance to the problem that the carpet is dirty. When the hotel cleans the room every day, it will also clean the carpet, and we will definitely strengthen the training of room staff to make the guests have a clean and tidy stay environment. Xiaohe expects that one day in the future, you can come again and see Xiaohe's growth and change. I wish you a smooth work and a happy life!
Frederiko David Martan
Cozy Double Queen Bed Room (Floor Heating+Kingkoil Matress + Air Purification)
Overnattede i sep. 2024
Rejs med venner
1 anmeldelse
5.0/5
Enestående
Slået op den 3. nov. 2024
nice hotel, good area. Yuan very helpful. thankyou hesu team
Oversæt
Svar fra overnatningssted: Dear guest, we are very glad that you have given high praise to both the hotel and the area. We will continue to improve and look forward to your next visit so that we can experience more beauty together.