Yishang Hotel (Yongxingfang Branch, Chaoyangmen, Xi'an)

I had a short but comfortable sat at this hotel. It was a good price per night which provided everything I needed.invluded breakfast which had a good selection and was tasty. I could smell smoke in my room but staff fixed that quickly. There is a nice terrace for fresh air directly opposite my room. There was also a Laundry Room to clean my clothes. The gym was small but I didn’t use it. Apart from that I was happy. I did not take photos of the room which was clean and modern but outside there are small restaurants and a wall to walk around.

Excellent hotol services received throughout. Receptionist have presented excellent professional services and well trained when dealing with international clientele. Good breakfast and varied choices to meet all demand. Room designs are modern and excellent. Highly recommended

Cons: - Service was unprofessional. During check in on the first day, the front desk staff seemed clueless as to what he was supposed to do — he asked for our name (which was in English as we made the booking on Trip.com) and did not seem to be able to find our booking. Following this, he did not seem to know how to solve the problem and neither did he take the initiative to ask us for our passport. I had to offer our passport to him to help him find our booking. - After checking us in, the front desk staff did not provide any details as to where the restaurant was (as our package was inclusive of breakfast). Neither did he provide details as to where the washing machine and gym rooms were until we asked for these details. No instructions were given for connecting to the hotel WiFi, and we had to thereafter ask the staff for help with the connection as foreigners were unable to connect to the WiFi via the usual methods. - On the second day of our stay, we received a call from the front desk, who said that they were calling to verify our booking, as they were facing a shortage of rooms. This threw us off as it seemed that the hotel did not do their job of checking us in properly and the staff were not familiar with their own front desk or hotel procedures. Further, the staff made it sound as if we should bear the brunt of the consequences for this error and that we would have to move out given that they did not check us in properly and were facing a shortage of rooms. We had to emphasise again that our booking was confirmed on Trip.com. - One of the front desk staff who was on the night shift was also inattentive, rude and unprofessional. She was using her phone when we informed her that our room needed to be cleaned for the day, and subsequently did not seem to make a note of what we had told her. She merely gave us a dismissive “ok” and went back to using her phone. - The hallways would often have a strong cigarette smell even though we had requested for a non-smoking floor - As previous reviews had highlighted, the shower’s heating system would fluctuate between being hot and cold all of a sudden, which made it easy for users to fall sick especially in winter or be at risk of being scalded by the shower system. It would be good for the hotel to look into this, especially since this has not been fixed since the issue was surfaced in previous reviews - Location-wise there was a bus stop within 5 minutes walking distance, and lots of neighbourhood eateries nearby. However, the metro was rather far (about a 15 minute walk), unlike what is represented on the hotel’s Trip.com page. For those who would like to stay closer to the attractions such as the Bell and Drum tower and shopping malls, this location might be less ideal depending on preference. - One of the cleaning staff who cleaned our room on 27 December 2025 did not clean our room despite being reminded to do so, and when she eventually came, she did a slipshod job — she failed to refill the vanity kit, and while tidying the study desk, knocked over our boxes and bottles and did not even attempt to reorganise our items properly after leaving them in such a state. Pros: - Cleanliness was excellent and must be commended. The room, bedsheets, towels and amenities were always clean and spotless every day, which made this a pleasant and comfortable stay. - Most of the staff responsible for tidying our rooms were all extremely friendly and diligent, and was truly the highlight of our stay. They were also generous if we needed to request for more bottles of water or tissues. We had a pleasant experience with most of the cleaning staff, with the exception of one of them as mentioned above. - Hotel is very high-tech, with smart controls installed in the room which made it very convenient to access the lights, TV and air conditioning - Facilities including the hairdryer were very new and cleano

We arrived in the morning on an overnight train from Beijing and were allowed early check in at 10 am, which was really appreciated! The hotel is very well located, with lots of eating places and the Xi'an wall just across the road! The room was spacious with all amenities and clean bedsheets and towels. The buffet breakfast was good with a lot of variety. A special mention for Ms. Loupinpin who helped us with our laundry on both the days we were there.

The room is pretty and clean, received some vegetable, foods and gift. Very polite staff.

We had a very nice stay at this hotel. The room was spacious and comfortable, and the daily cleaning was excellent. Breakfast was good, and the view of the Wall made the experience even more special. We also appreciated the complimentary welcome gift and the tea station, which was a lovely extra touch.

Perfect hotel location: a lot of places of interest nearby, close to the center and great opportunity to walk near the wall. The staff is always polite and ready to help you. The room is spacious enough and cozy. Definitely one of the best choices in Xi'An!

Very nice and modern (!!!) hotel in a very good location. Additionaly, the stuff is very kind and helpful.

The hotel was so comfort able that I décided to stay one more night !