Hilton Garden Inn Xi'an Bell Tower

My family thoroughly enjoyed our stay at Hilton Garden Inn Xian Bell Tower. There was a slight delay in checking our room on the first day as there were quite a number of quests checking in simultaneously. The front desk staff was apologetic but polite and did their best to arrange the logistics in an efficient and orderly manner. We had some complementary drinks and cookies while waiting for the room to be ready. The highlights of our stays were definitely the breakfasts which had a variety of Western and Chinese cuisine. The kitchen staff are extremely friendly (Special mentions to Lucky and a couple of her colleagues - sorry for not remembering their name) who went the extra mile to serve us freshly cooked delicacies everyday. They even gave my daughter local souvenirs as a welcome gesture. The hotel location is centrally convenient and walking distance to the famous Bell and Drum Towers which were surrounded by cafes and restaurants. Amenities are great from gyms and laundry rooms to the automatic toilet with heater function which is most welcome in winter time! Room cleanliness is well maintained by housekeeping who is prompt and accommodative with additional requests, e.g. extra mineral waters and cloth hangers. The only minus side is the room wifi which has limited connectivity intermittently on our mobile phones. Oddly this is the same issue we faced when we stayed at a different hotel in Xian. All in all, a pleasant stay in a Hilton standard hotel. Highly recommended for tourists visiting this ancient and beautiful city.

It was great stay!

酒店很新，房間挺寬敞，但可能因為新開的原因房間設施設備不太理想：房間空調温控閥故障，連續2天請工程部維修；雖然全酒店禁煙但廁所有濃重煙味，應該是通過空調管道傳進來的，尤其是晚上，味道更為嚴重！希望能夠引起酒店管理方重視，建議加裝煙感設備，對違規住客採取相應措施以維護其他住客的權益。前台和餐廳服務人員工作認真負責，服務周到，打電話到前台每次都是秒接，且能夠迅速滿足客人訴求。酒店周邊很多餐廳，吃東西很方便