Hilton Garden Inn Xi'an Bell Tower

My family thoroughly enjoyed our stay at Hilton Garden Inn Xian Bell Tower. There was a slight delay in checking our room on the first day as there were quite a number of quests checking in simultaneously. The front desk staff was apologetic but polite and did their best to arrange the logistics in an efficient and orderly manner. We had some complementary drinks and cookies while waiting for the room to be ready. The highlights of our stays were definitely the breakfasts which had a variety of Western and Chinese cuisine. The kitchen staff are extremely friendly (Special mentions to Lucky and a couple of her colleagues - sorry for not remembering their name) who went the extra mile to serve us freshly cooked delicacies everyday. They even gave my daughter local souvenirs as a welcome gesture. The hotel location is centrally convenient and walking distance to the famous Bell and Drum Towers which were surrounded by cafes and restaurants. Amenities are great from gyms and laundry rooms to the automatic toilet with heater function which is most welcome in winter time! Room cleanliness is well maintained by housekeeping who is prompt and accommodative with additional requests, e.g. extra mineral waters and cloth hangers. The only minus side is the room wifi which has limited connectivity intermittently on our mobile phones. Oddly this is the same issue we faced when we stayed at a different hotel in Xian. All in all, a pleasant stay in a Hilton standard hotel. Highly recommended for tourists visiting this ancient and beautiful city.

“Hilton Garden Inn was an amazing stay! The hotel was stunning and perfectly located, making it very convenient. The only downside was the lack of soundproofing near the entryway, where I could hear people talking and doors shutting. Despite that, it was a great experience overall.”

The hotel should have a restaurant and the room should have ironing. The personnel should speak English / Spanish for latam passengers.

I loved that we got six bottles of free water per day and fresh fruit delivered to the room every afternoon.  There were also free laundry machines on the second floor.  The staff was always polite and helpful.  There was construction on the street, but our room was quiet. The room itself was rather unique.  The bathroom area was not one room but rather separate spaces arranged around the room entrance.  It felt a bit like entering a cave when entering the room, but the bed area itself was large and bright.  It's not a bad design, just very unusual for a hotel room.  So it made for an interesting stay.  (The automated toilet, though, did seem to have a mind of its own by flushing unexpectedly at times.) Location of the hotel is generally good.  Within walking distance of metro, the Muslim Quarter, and South Gate of city wall.

The Bell Tower Hilton Garden is a great hotel to stay at it is in walking distance of most attractions in the area , as well as food markets, restaurants , arts and crafts market, and even a street full of pubs for a few drinks and live entertainment at night.   The hotel staff at the front desk ( Nicole and Carter ) helped with all our questions and needs  nothing was to much trouble. The clean staff were also very helpful.   We had a great stay at this hotel. The modern rooms were very clean and comfortable will definitely book there again next time I make it to Xi’an ..

It was great stay!