Four Points by Sheraton Xi'an High-tech Zone

Stayed here as it had close access to a school where i had meetings. There is nothing much around but metro line 6 is by the hotel giving access to the main city attractions. Room clean, service good, breakfast fine. Room temperature arguably a little too warm but all in a good hotel. Lots of consruction in the area which suggests it will become a busier area in years to come.

A quality hotel stuck in an unfortunate location. Good service and kind people but when we stayed, the western menu was not available for lunch/dinner. The local Chinese food on the menu was average. However, breakfast had more international options and was good. The room was very nice.

Nice and comfortable hotel. Air conditioner kept the room comfy. HDMI ports were turned off on the TV, but after a call to the front desk, they sent a tech to enter the password on the tv to allow HDMI connections. The restaurant was okay but not the service. People seemed confused. Even when I tried to use Chinese, it didn't help (I can order fine in Shanghai, but I lack the northern accent). And instead of just giving me a good menu, they had 3 different people come to me. The bar downstairs was often not staffed and they didn't have cold drinks. No cold beer. Warm beer with ice in it. Was there for 4 nights... Only once was there cold beer, and that's when other foreigners told them to put the beer in the refrigerator.... And it ran out. Location is middle of nowhere. They are building up the area, but currently... Nothing. Can't walk anywhere to get cold beer or whiskey. No easy late night delivery. The kitchen closes at around 10pm, so if no food by then... Out of luck. It would be nice if they had a 24 hour menu, even if just dumplings or instant ramen. Nothing fancy, but the ability to get food later in the night would be nice. I think this hotel can succeed once the area surrounding it is built...also once it's staff is trained to a higher level. It's a new hotel and will take time... But just the simple act of having some cold beer in the refrigerator would be a great step forward.

酒店房間舒適，衞浴設施乾淨整潔，水壓水温穩定，隔音效果非常好。前台小萬辦理入住高效，遇到問題能及時響應。訂的房間沒有含早餐，需要付款68，早餐自助咖啡現磨有主動提供，得知張經理提及目前早餐菜品調整階段，新增了一些煎扒類時蔬經推薦嘗試也挺不錯。除了早餐，在二樓餐廳也點了午餐，菜品出品精緻，味道可圈可點。June的服務態度友好，響應迅速，得知我對堅果過敏，幫我們協調了菜品。期待下次再來！

前台帥哥美女的服務令人印象深刻！從入住到離店，每位員工都展現了極高的專業素養和熱情態度。耐心細緻的服務讓人倍感温暖。無論是快速辦理手續，還是及時響應需求，都體現了團隊的高效協作與貼心關懷。下次來西安一定再來！

空調問題毀了整個住宿體驗！ 兩晚連住， 第一天空調正常。 第二天夜裡1點鐘感覺悶熱，發現空調温度偏高（設定23度-實際26度）。電話聯繫前台三次，過了約20分鐘，工程部才來房間檢查，反饋是空調主機故障停機，剛剛恢復重啟。（夜間製冷主機設備停機，是不是等住客報修了才發現出現故障。） 現場測温出風口25度（偏高），後明顯感覺空調有效果了，已經摺騰到1:30就睡了。 早上7點多又給熱醒（發現室內温度27度，應該是主機又出問題。）退房向前台反映後，僅得到“抱歉”回覆，未採取任何措施，對酒店設備維護和服務響應非常失望。 建議:作為新開業五星級酒店。 ①定期檢修空調設備，提高夜間工程值班人員運維水平。 ②對客人報修及時響應，否則硬件問題會嚴重影響口碑。” 希望酒店重視空調維護，別讓硬件拖了服務後腿。”