Premier Inn Manchester Airport Heald Green

We have stayed in several Premier Inns, but this one, of which we had been unaware until we looked for one in the area, fell well below all the other standards. we were quickly put off the place by discovering that there was a long staircase, with no lift available, and I am 80, my wife was 79 on Saturday the reason for the stay, so we found the stairs very taxing to say the least. That was failure number one, quickly followed by failure number two the long walk to our room which seemed about half a mile. On entering the room, looking around we noticed the dirty floor of the bathroom, failure number three, then there was a problem with the heating system as the control on the wall did not seem to work properly and so the room was not as warm as we would have liked, although we managed to put p with it, this was failure number four. We went down for tea/dinner and found the Premier Inn does not have its own catering, so is linked with The Beefeater, and there is a passageway directly through between the two premises. We sat down at a table and was 5 minutes before an attendant came for us to order drinks. A further ten minutes passed before the same attendant came and took our orders for the meals. We then had to endure a further 20 minutes. When we finished our meals I wanted to order a sweet, but this was even more difficult to attract the attention of the same attendant who appeared to have many tables to attend to, eventually she came and took the order for the sweet and to ensure we could leave immediately after I had consumed the sweet I asked for the bill. The sweet and the bill came much quicker than every previous request, so this is registered as the fifth negative. The only plus was that the breakfasts both on Saturday and Sunday mornings were ok, the cereals and drinks are self obtained, and the full English breakfasts were delivered in good time. Additionally, on Sunday morning we went to go through the passageway to The Beefeater, but found the passageway was closed off, so we had to walk all the way around the car park to the main entrance to The Beefeater, so that was the sixth and final negative, and after that as we had been disgusted with the whole experience that certainly was not what we were used to at Premier Inns, we will not be returning to the Premier Inn, Heald Green.

Very convenient, close to airport and late check in available

I wasn't sure what to expect from a Premier Inn, to be honest, but they comfortably exceeded my expectations, especially considering the affordability of the stay. The room was spotless, and a big thankyou must go out to 'Steph' who was responsible for preparing the room for us. Absolutely immaculate! The beds are very comfortable - a little on the firm side perhaps (I personally prefer it that way) - but you can tell that they've invested in the mattresses. The sound-proofing in the room is good. No outside noise at all, and that's with planes going over at a couple of hundred feet. Baths, not showers, is a great detail. My one complaint is that they cripple the wi-fi to try and get you to pay for some sort of premium wi-fi. It's 2024 and this should not be happening. It was disappointing to see, and I think they need to look at this practice again.

We recently stayed here for the 3 or 4th time this year and after a terrible incident on our flight Sara, and then later on Hattie, both on reception were amazing. We can’t thank them enough for the help they gave us. We stay here regularly 3-4 times a year and we have always found all the reception staff and housekeeping staff to be excellent.

Room 143 terrible room, tv to the side of the bed with no where to comfortably sit to watch tv In the room. Not sure if its ever room but the planes sound like they are going to come through your window. Should supply ear plugs with each visit. Certain hours you can't get hot water out the tap in the bathroom I'm guessing they turn it off because there is a loud buzzing sound you can hear in this room which is probably the water heater. Now onto the restaurant, slowest service I have ever experienced waiting over 20 minutes to be served in an empty restaurant and then another 20 minutes before I get my starter of chicken gougons then another 30 minutes before I get a burger for main. Must think people on business enjoy sitting around on there own waiting for food and drink. No I want to be in and out as quick as possible. Especially since the place seems to have the atmosphere of a funeral home. Wouldn't recommend either hotel or restaurant and don't ever plan to be back

Hotel as expected, different story for restaurant ! Hotel room, typical Premier Inn. Spacious room, plenty of free parking and very close to Manchester Airport, On the flight path, so expect some noise. Restaurant ! Food option plentiful and good wine/ beer option. However! I had a hair in my food, I discovered when nearly finished plate. I said to waitress , and she laughed ! No apology, no offer of removing food from bill, nothing . I did eat the majority of food, as very hungry after travelling 6 hours. Literally ate round hair and surrounding food. But laughing at me ?? Nope, absolutely not acceptable. Prepaid, so offer to remove from bill, free desert or drink. All very unprofessional in my eyes. Perhaps I should have sent it back and asked for a refund !