Super 8 by Wyndham Grand Rapids/Wyoming

My son and I were in the Grand Rapids area for a basketball tournament. We got to the hotel around 7:30pm to check in. I waiting in the lobby for approximately 15 minutes before anyone was able to assist me. The interior of the hotel smelled like old cigarette smoke, the hallways were dirty, including the carpet flooring. When in our room (319), the bed linens were covered with cigarette burned holes and had some type of "stuff" on them that we could not tell what it was. After contemplating what to do, we decided to make the best of it because we were leaving early the next morning. We turned the heat up a bit and slept on top of the cleanest sheet on the bed, in our clothes, without covers. The two sconces on either side of the bed did not have any lamp shades, the lights did not work, nor did the electrical outlet on each of them. The easy chair in the corner had stains all over it and the arm rests were so tattered and dirty we did not want to sit in it. The carpet flooring was so dirty that when my son walked from the bed to the bathroom, and back, his white socks were completely black on the bottom. The bathroom door was bent so much, that the upper hinge on the interior of the bathroom was correct, but the lower hinge was totally missing as the frame looked like it had been bent in, so the door did not open or close properly. The whole hotel looked run down and not cared for at all........ This was very unfortunate and not expected. We travel often for tournaments and have been using Super 8 for a majority of them. This was by far the worst experience we have ever had. Thank you, Scott

I paid to include two breakfast and once there I was told they didn't provide breakfast yet was still charged for it through my trip app. Very dissapointing.

DO NOT STAY HERE. The hallway smelled horrible. There were holes burned into the sheets and blood stains on the curtains. The latch to block the door from being forced open was broken, obviously from being forced before, there were other guests smoking right outside the entrance and the window to our room. One guest asked me if I had baking soda as I walked by and it was obvious what he wanted it for. The A/C was turning on and off randomly in the room. The tv was old and had a very poor selection of channels.

They advertised breakfast, they dont offer that. When I showed the front desk whats on ******* she laughed and said "we haven't made updates to the website". Our first room had a stain that looked like blood on the bedding, so we switched rooms. I wouldn't stay here again.

We were very disappointed in the lack of response for check-in, bathroom was dirty, I could move dirt with my sandals, dirt and stains on the sheets, and the smells in the rooms were terrible. There was not any type of breakfast, bars, cereal or even fruit offered while advertising breakfast was included. All we were looking for was a clean room, clean beds, a clean bathroom, and a place for the family to sleep peacefully. I do NOT recommend this place to anyone.

Woke up with a bug on me, does are sticky, for smells like pretty urine with carpet cleaner trying to mask it, phone didn't work in room, mold in bathroom, i promise I'll never recommend ONE wyndham property to anyone, i should get my money back for the condition of that room, might even have bed bugs, we all woke up itching like crazy