Pullman Wuxi New Lake

Exceptional Stay at Pullman Wuxi New Lake – Top-notch Service and Comfort I recently had the pleasure of staying at the Pullman Wuxi New Lake, and I must say, it exceeded all my expectations in every possible way. From the moment I arrived, the level of hospitality was outstanding. The staff were warm, welcoming, and incredibly attentive, ensuring every detail of my stay was perfect. A special mention goes to Hotel Manager Mike, whose dedication to guest satisfaction truly stood out. Mike went above and beyond to make sure my experience was seamless and enjoyable — from offering local recommendations to checking in personally to ensure I was comfortable. His professionalism and genuine care for guests are what make this hotel shine. The hotel itself is well designed, with spacious rooms that are very comfortable. The facilities, including the fitness center and indoor pool, were immaculate and well-maintained. I also thoroughly enjoyed the breakfast buffet — a wide variety of fresh, high-quality options that catered to both Western and Asian tastes.

It’s quite a dated hotel and needs renovation. The room is very musty, with obvious evidence of people smoking in the room in the past (there was also an ashtray in the room despite the no smoking sign).  Many staff look bored at breakfast with the chef watching his phone. One chef was smoking in the toilet as I entered the bathroom next to the breakfast buffet room. Waitresses stood around waiting for something to do.. Can clearly see it needs better management. There’s plenty of excellent, new hotels in Wuxi for a similar price. Pullman should be concerned that this is their brand.

Basically every thing was good except for sudden black out.