Pullman Wuxi New Lake

Exceptional Stay at Pullman Wuxi New Lake – Top-notch Service and Comfort I recently had the pleasure of staying at the Pullman Wuxi New Lake, and I must say, it exceeded all my expectations in every possible way. From the moment I arrived, the level of hospitality was outstanding. The staff were warm, welcoming, and incredibly attentive, ensuring every detail of my stay was perfect. A special mention goes to Hotel Manager Mike, whose dedication to guest satisfaction truly stood out. Mike went above and beyond to make sure my experience was seamless and enjoyable — from offering local recommendations to checking in personally to ensure I was comfortable. His professionalism and genuine care for guests are what make this hotel shine. The hotel itself is well designed, with spacious rooms that are very comfortable. The facilities, including the fitness center and indoor pool, were immaculate and well-maintained. I also thoroughly enjoyed the breakfast buffet — a wide variety of fresh, high-quality options that catered to both Western and Asian tastes.

The location is a bit away from the town. A 10 minutes walking distance to the Wanda shopping mall.

The hotel is very conveniently located close to the Wuxi Xin Qu (Wuxi New Area) train station. The room was clean and comfortable. Considering how warm Wuxi can get in summer, I would have appreciated a few more bottles of the complimentary drinkable water (only 2 small bottles were made available in a double bed room). Apart from this, everything was OK - in line with the Pullman/Accor Hotels standards.