Hotel Alter Kranen

This was the first place we stopped on our 3 week trip in Germany and what a wonderful experience we had. This hotel is so conveniently located and the staff was over the top friendly, attentive to us and our comfort, helpful with reservations, etc. For example we were able to leave our bags in OUR room even though it wasn't quite ready, and when our taxi didn't show up, Franz Josef, a super guy, took us to our car rental even though he had a busy day. The food was delicious and they even would make more of something if they ran out-so accommodating. You won't be disappointed.

The hotel is fine for the price. Sadly according to trip advisor offers a free breakfast but that turned out not to be the case - you have to pay extra for it. They let us check in early which was great. Bed comfy but the towels very old and tatty. Room quite dated in terms of decor. Good location by the river.

Very cozy hotel located on the River Main (had a great view) in the Old Town with good restaurants and bars nearby. Good value with nice breakfast. Friendly and accommodating staff and front desk. About a 15-minute walk from train station.

We spent 2 nights in this hotel as part of our Romantic Road trip. We booked on line with the hotel directly 1 1/2 months prior to arrival and requested for a room with a view. Unfortunately, upon arrival in the hotel at around 15.30 hrs we were given a room facing the back road. The girl at the counter insisted on several occasions that no other rooms were available until a few minutes later she came to our room and offered a move to a room with a view. It was well worth the trouble as it makes such a difference to look out to the river and castle on top of the hill. The rooms themselves look recently renovated and are very comfortable. There is a split air con unit which makes for a comfortable room climate during the hot summer days. Both windows facing the road and river can be fully opened and there are electric black out blinds and drapes. The windows are fully soundproof and we slept very comfortably. The beds are 2 singles pushed together in the usual German style. The bathroom is small with a shower, wash basin and toilet. Although very compact, everything works. The water pressure is strong and there is liquid soap and shampoo in dispensers. There is a big flat screen TV with a lot of German and International channels, a fully stocked mini bar, in room safe and 2 USB charging points at the desk. A Nespresso machine with complimentary coffee pods is also available. Breakfast is the usual spread of German breads and bread rolls, cold meat and cheese, cereals and scrambled eggs. We had a very comfortable stay and I would have rated the hotel as excellent if not for the hick up with the location of the view. The gentleman with beard who checked us out was very friendly. We came by car and left our vehicle in the public car park just across the road from the hotel. Overnight parking is Euro 19.00 per day and there is no discount for hotel guests. My suggestion would be to make rooms with a view bookable at a higher price and have a guaranteed reservation for this room type.

I love this hotel. I had a fantastic view of the river. The room was clean with nice amenities;coffee, refrigerator soap, showed cap... The staff was unbelievably friendly and accommodating. Highly recommend!

Great location to explore the city, clean rooms, good breakfast. When we were locked out of our rooms, the owner promptly came to our assistance even though the staff had already gone home for the day. Amazing service indeed! 10/10 will recommend.