South Cairns Resort

Arrived to check in, no one at reception rang the phone numbers several times only to get a message bank finally got a key Definitely not the clearest place 🙄 The linen looked dirty and old never had any room service over 7 nights. Lots of permanents that are noisy The list can go on & on The place is very old and outdated Never again

6 Of us flew from Brisbane for our Brothers 60th for 5 nights starting Thursday 11th July. Turned up to book in and were given 1 key between 7 for 2 adjoining rooms each with 1 Queen and 1 single bed. Booking stated we were to have enough beds for all 7. Unable to talk to management and my sister was getting texts only in response. In the second room the power points along the bench on one side of the room did not work including fridge, microwave, kettle and air conditioner. 1st room had working power points but TV was missing. We went to the front restaurant for tea which was nice and when we came back a single bed and mattress was leaning against the wall outside our room - no linen. We had to move the bedside tables outside and move the queen bed into the corner to just fit the extra bed. The floor under the bed was covered in dust and grit. One of my brothers had to share the queen size bed with me and my sister and other brother had the single beds. We gave my sister the blanket off our bed to sleep on as without the air con working was quite warm in the room. Other room was my other sister and her partner and niece. Friday night we got a message another room was made available and 2 of us moved. Air conditioner in that room kept dropping out. Seems to be lots of long term people staying there and a few nights loud talking, yelling and other noises went into the early morning. Towels were very thin and whole look of the place needs money spent to fix it up. Other room even had a power point only held on the wall by 1 screw and had to be careful plugging into it. Bathroom also had a tap the dribbled consistently and could be heard when we were trying to get to sleep.

DO NOT BOOK IN HERE ! Worst Hotel I’ve ever been for 7 days were there only got once clean room, everything is bad the restaurant food make me have food poisoning! The lights outside the rooms are so bright none of my kids can sleep properly

This is a fabulous place to stay. Manager Helen is awesome very helpful. Well worth the stay. I would recommend it. Value for money. Really enjoy my stay. It was clean and tidy very obliging and helpful .