Gæstebruger
23. maj 2024
I stayed for over three months on an extended stay, and unfortunately, my experience was quite disappointing. The room was often left dirty and dusty. I had to call the front desk numerous times to report that housekeeping had not attended to my room. The vacuum cleaner was broken and needed parts for replacement, but the response was always to find excuses. The management at this location is disorganized, and I encountered rude responses from the supposed regional manager. The breakfast served daily was nearly inedible, with almost expired yogurt and hard bagels wrapped in plastic. Additionally, we were discouraged from raising any complaints. The pool heating system was broken all winter, with staff continuously stating they were waiting for parts to fix it. Written comments at the reception desk suggested that they try to hold the deposit amount for an extended period and find ways to absorb the whole amount. I would advise staying away from this hotel. The only positive aspect is its location, which is close to Potomac Mills Mall. However, if you are expecting the standard Marriott service, this is not the place. The manager is rude and arrogant, and the staff, including housekeeping and restaurant cooks, do not speak English and seem unhappy to work there. The hotel appears to rely on refugees and temporary workers who are almost forced to be there.
Oversæt