SpringHill Suites Potomac Mills Woodbridge

my experience with this hotel was very good. excellent service and nice reception area. our rooms were also neat and no drama

SpringHill Suites by Marriott Potomac Mills Woodbridge is our go-to place to stay when visiting family in the area. It's not the newest or shiniest, but the price is fair/reasonable, the location is convenient with easy access to I-95, the hotel staff is always friendly and the breakfast is more than adequate. A special shout out to Cesar, who checked us in late on our arrival day last week. He was incredibly friendly and cheerful for it being 10 PM at night. Thanks Cesar! Thanks SpringHill Suites!!

This hotel seemed to have the highest rating for the area, so I made the mistake of thinking it would be a good place to stay. This hotel was by far the low point of our road trip and the worst stay of the 7 hotels we booked. The hotel and rooms are totally outdated, transporting me back to the 1990s. They were still using the magnetic stripe slide in locks, the TVs are not smart ones. One of the landline phones in our room didn't work, but there was a second one that did. I also should have taken better notice of the fact that the front desk employees had to have a space heater in order to stay warm. The pool is small, with some fountains and seemed to be about 80F. Towels were provided and the hotel desk keeps track of how many people are in the pool at one time. The first room I was given, 315, had not been cleaned. The bathroom sink had a dirty glass in it, there were little bits of trash around on the floor and it failed the Swiffer test. The final straw was the HVAC unit didn't seem to work. We were moved to room 615, which was also dusty and had several issues, but had at least been mostly cleaned. I pondered leaving and trying to get a different hotel, but we had driven 5 hours up a heavily trafficked Route 95 and we were in no shape to keep going. I kept Room 615, which faced West. I bring Lysol wipes and Swiffers and I cleaned the room surfaces to the best of my ability, despite it being as if the hotel housekeeping was run by PigPen of Peanuts. The couch was dusty, so I covered it with extra sheets and blankets. I also covered both mattresses with allergy covers and the pillows, too. The bathroom was the separate toilet and tub rooms, also with the sliding noisy translucent barn doors, so there is the possibility of disturbing your partner's sleep when getting up to pee in the night. Half the lights in the room didn't work, so it was very dark. The HVAC unit was unreliable and the temperature in our room went down to 59F. I finally got sick of trying to get the heat to work and shut off the system entirely, which brought up the room temperature to 64F by the time we went to sleep. I got an extra blanket for my husband, since he was cold. I bring my own bedding due to allergies, so that was a saving grace for me. As we settled into our beds in this chilly room, our hopes of getting sleep were dashed to bits. At around 10 pm, extremely loud drag racing in the area started. Engines popping and revving in the Telegraph Road commuter lot, which our room faced, so it sounded like it was right outside our window. This ended about 3 am, but we needed to be up around 6:30 am to begin the final leg of our road trip back to NJ. The front desk staff at this hotel made no attempt at setting anything right, aside from moving us from one dustbin room to another. The free breakfast looked very small and we just wanted out of this place, so we left as early as we could the next morning.

Stayed here for a work trip this past week and ran into LOTS of issues: 1. The spotlight over the right side of the bed was not working. 2. No smart tvs in the rooms- you will not be able to watch streaming services except on your own devices. 3. Room was dark and there aren’t enough light fixtures in the rooms to properly illuminate them. 4. Not enough available power outlets in the room. Most hotels these days have power outlets and/or usb ports available near the bed for charging devices. Not so here. Closest available outlet was at the desk in the room, so I had to feed my cables from the desk, through the desk’s sliding glass window and over to the nightstand in order to access anything. 5. The corner of the room with the microwave, ice buckets and coffee maker was dusty and didn’t seem to have been cleaned recently. 6. AC unit was extremely loud and woke me from sleep several times. Plus the wire running from the unit was stripped in one place. 7. I stopped by the front desk one night to request extra pillows to accommodate for the very uncomfortable bed. Was told that they had no extra pillows because it was a full house. Tried requesting extra pillows in the Bonvoy app the next day while I was out working. Saw that the request was marked “complete” midway through the day. Got back to my room only to see that no extra pillow had been brought up. 8. Housekeeping was stated to be every other day. That would have been fine. I checked in on Monday and thought that meant there would be no housekeeping on Tuesday. I returned from work to find the room actually had been cleaned. So I assumed that Wednesday would be the skip day and housekeeping would return on Thursday. The room was not cleaned on Wednesday or Thursday. I checked out on Friday, so the room was only cleaned once. This hotel seems to have a lot of service issues and is not being kept up in the way one would expect for a Marriott brand hotel. I won’t be returning.

We stayed here for one night as a halfway point traveling home from Myrtle Beach. From the minute we walked in I was immediately impressed by the level of cleanliness. It smelled clean and was visually appealing. I was greated right away with a smile by the staff member at the front desk (Cesare) even though he was waiting on the people in front of me. We had a room with 2 queen beds, the room was large and my two small children had plenty room to roam around within the room. The bathroom is separated into 2 sections (one area with a sink and shower the other is toilet and small sink). Very clean and appears well maintained. In the morning my husband commented on how comfortable the bed was. My daughters liked the little desk area to draw and color and it made them feel like big kids "at work". I especially loved the oversized couch very comfortable to relax on. The bed next to the "work area" is also the bed in front of the TV and in front of the toilet section. It would be difficult to watch the TV from the other bed (based on placement of the TV) so we put the little ones there and they watched their tablets. The doors to the bathroom areas are on sliders and are frosted glass - my only complaint was that when my husband used the bathroom in the middle of the night it became very bright in the room when he turned on the light. The breakfast was one of the best that I have had at a hotel that provides free breakfast. Plenty of options that even my picky 3 and 5 yr olds enjoyed. Overall the staff was so nice and the hotel was very clean. We will definitely be booking this hotel again next year as we make our way down to Myrtle and then again on the way home.

Not safe run away! Single female travel. Had a male hotel employee walk into my room during my stay. Asked multiple times to speak to a manager and was told no one was on staff and they would not call. When I got to the front desk 4 males were standing around me telling me it was my fault even though I had my sign up not to enter and they even admitted to entering the wrong number room. Had to call the police. Just received this email below which was an absolute lie as he never knocked or announced his entering, I was sitting on the couch next to the door. Was told I wasn't getting a refund even though I had to find other last-minute arrangements. Never felt more scared at a hotel in my life and I travel for work. "The gentleman that opened the door to your guestroom, was a Housekeeping Supervisor, our front desk agents do not enter rooms at all. His intention was to check on a vacant room located near yours. He did follow protocol and knock three times announcing who it was before opening door, and there was no response. I can understand how alarmed you both were when you saw each other! He realized he had mixed up the room numbers, apologized and left immediately. We are taking measures to avoid this type of situation to ever happened again. I would also suggests always using the top latch lock on door while traveling in the future. With the understanding of you wanting to leave after that on Thursday night, we did not charge you for Thursday. Typically, you still would have been charged for using the room all morning through evening and cancelling after less than 48 hours prior. A full refund for the days prior was not decided on." Truly disgusted with the lack of saftey and consideration. I would never recommend staying at this hotel. There are many nice hotels closer to the airport.

Stopped over here for one night in route to Baltimore. It is conveniently located off Interstate 95. It is located near numerous food options and shopping. Safe neighbor. Breakfast was good and rooms were neat and clean. Staff was courteous and helpful. Indoor pool and exercise room well kept.

I was there with my wife, my brother was there with his wife, we were both extremely impressed by the young man at the front desk Caesar. He was very professional, knowledgeable and very helpful. I plan to stay at that hotel next time we are there just because of the customer service he provided

Worst hotel I've ever stayed in. Air conditioner rattles, everything is outdated. And a car rally or something went on right outside for 2 nights, sounded like the end of days, and the hotel staff didn't do anything. Don't stay here.