Gæstebruger
6. marts 2024
The hotel is conveniently located in a beautiful area of Brussels. The rooms are comfortable, we have asked for a large room, and it was on the 7th floor with a nice view. The beds and the pillows are fine and the hotel is very clean. The staff at the reception is very polite and the do their best. On the other side, there must be a Manager .... somewhere... but nowhere to find!!! I asked to talk to her and for 15' she was busy talking on the phone and she never revert . My complains where: 1. There is no restaurant available after 14:00 on a week day. For a 5 star hotel this is unheard of. 2. Upon our arrival we asked for a late check out( at 15:00) . A very polite girl at the reception asked us to remind them the day before( why????) The fact is we forgot to remind them our request and the day of our departure we received a call telling us that we have to empty the room because the service ladies are leaving.... We stayed for 4 nights and my general impression was that the management had no interest to serve the client at all.
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