Alvaston Hall Hotel

The visit didn't start well. We knew that we couldn't check in till 3.00pm. Room would not unlock when we got to it until just after 3.00pm. We went into the room MH 11 in the main house. Oh dear! The room was dirty and small and right over the kitchens, but the bathroom was the complete disaster. The bath was covered in black mould, the bath panel was hanging off. Complained at reception and was told the hotel was full. Spoke to the reception manager who said we were lucky as they had a cancellation and we could change rooms which we did. Much nicer room weren't we lucky!! It's not all bad: Pro's: Entertainment team were very good. The grounds and gardens are beautiful. Food was adequate but nothing special. Con's Jacuzzi broken Hotel needs some TLC. wallpaper coming off in the corridors, all doors need painting following the changes to door locks. Very regimented on times, as with the checkin we were told very rudely at 7.55am that we were not allowed into breakfast until 8.00am. Not allowed in the Cheshire barn until after our booked table time although the table was ready for us. Bar prices are not cheap, and the impression is one of penny pinching. Lots of things incur an extra cost.

I have been to MANY Warners hotels over the years. I'm currently here with my dad, who's a PLATINUM member. On arrival, we found a card in the room saying the room will not be cleaned on the first day of your stay. Having paid over £700 for 3 nights, I find this TOTALLY unacceptable. I do understand that costs are going up, but this is one corner that should not be cut. Warners, please reconsider this.... I have read other reviews and can see this is not going down well...... We then thought about doing some activities.... then found out you now charge for them!! £8.50 I think from memory for shooting or archery! We've NEVER had to pay extra for activities! We may as well stay at a Premier Inn if all we get is the room.... Then there was the waiter in the restaurant..... Brian the snail from the Magic Roundabout would have been a better employee.... from sitting down to getting our desert took 1 hr 30 mins, and even then only because I kept waving at them to get attention. I bought a drink.... got a dirty glass...I mean REALLY dirty....I took it back and got another, but I shouldn't have to do that.. Would I come back to this hotel? Not a chance...I've got another Warners booked elsewhere, but if all their hotels have changed like this, I'll spend my money elsewhere...

It was a great stay as always. Alvaston is one of our favourites, not just for the fabulous hotel and what it has to offer, but for the amazing surrounding areas as well. The entertainment is always very professionally presented with first class acts. The food drink and customer service throughout the hotel is always first class. The staff there are always eager to help and make sure your stay is memorable and you go away thinking yes I will be going back there.