stacybN1UP
3. maj 2024
Read the recent reviews and don’t stay here! Don’t be fooled by the ratings because this is not a 4 star hotel! This is the absolute worst hotel I’ve ever stayed in. We had another guest have access to our room with their keycard and the front desk wouldn’t give us a switch our room keys. They did not care for our safety and still are withholding the room access record because they don’t want to admit they gave someone else access to our room When we checked in, both us and our family got checked into dirty rooms and had to request a room change. After our room was “cleaned” our second day there, we asked for housekeeping to give us new sheets due how dirty it was and the front desk staff member Angel said that the housekeeping staff was gone for the day and it wasn’t her job to service our room, so we had to ***** our own bed and carry new bedding up to our room so we didn’t have to sleep in a dirty bed. The last day, our room was not even cleaned and we asked for clean towels, we had the housekeeper barge into our room and threaten us. She was screaming and other hotel guests came out of their room to see what was going on because she was yelling and swearing over asking for clean towels! When I spoke about the disappointment, Angel did not want to do anything and served other customers in front of me. I asked for a manager because of Angel not caring to assist, I wait for a manager, Charlie for an hour and then was told her manager left for the day without being spoken with. When I asked for the manager the next day, she “didn’t remember” what time she left the previous day. We tried to give the feedback to the manager, Charlie did not care about our concerns and said that the front desk staff was their best customer service member. After all of this, our credit card was charged two different amounts. They charged our credit card for someone else’s room and the hotel has still not given us our money back! I even reached out to the manager, Charlie and she has not responded. The disappointment in the professionalism, safety and cleanness of this hotel is unacceptable. Don’t let your trip be ruined by this hotel when there are plenty of other great hotels down the street!
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