Hilton Garden Inn Winston-Salem/Hanes Mall

Arrived mid afternoon. Walked up to front desk. Two people were at desk. Both people were on the phone at same time. Stood at desk for 3-4 min and never acknowledged. Shared digital key didn’t function. Room was average quality but very small and cramped. Parking was adequate. Overall not really impressed with service nor rooms. Definitely not worth the cost. Will look for another facility on next trip.

No Hilton perks, not even as a Diamond member, no handicap accessible. REUBEN the "manager" is rude and bullies women and handicap people. The handicap parking is far from the main door, making it hard to reach if you can't walk. If you use your Hilton App/Digital Key they want you to come down to the front desk and present your ID. I spoke to REUBEN, who has cero compassion for handicap disable women and told me I need to grab my crutches and come downstairs and show him my ID (this was around 8PM).

What a happy surprise to see an updated room this trip. I've been staying in Hanes Mall area for several years and ended up moving to one of the newer Hilton properties nearby. Nice to see they revamped this gem. Love the greenway entrance right out the front door- I don't miss too many workouts here.

We have come to expect high quality of Hilton properties. This one was an exception. The bathroom door did not stay open, so we needed to use a shoe to prop it at night. (We used our own nightlight as there was not one.) No soap in the bathroom, no makeup remover wipes, no cups or glasses for drinks in the room. The walk -in shower did not have any shelves to put shower necessities on, so they had to go on the floor. We had a digital key so did not interact with staff. The room was clean, but the bathroom was very small. We had reservations to come back for a wedding in July, but canceled and opted for the Hampton instead. Just a disappointing stay overall.

We just stayed at this hotel for a trip to Wake Forest University. The hotel is about a 10-15 ride from the university. The Hotel is conveniently located off a major road. There are a lot of restaurants nearby, some are walking distance. The hotel is in the middle of a renovation in the lobby and ajecent conference rooms. The staff were very friendly and helpful. The room was clean and the bed very comfortable. Now for two minor complaints. First, the HVAC is very loud. When it turns on you can't hear the TV if watching and you have to turn the TV volumn up high to hear it. When the HVAC turns off, the TV is then too loud and you need to turn it down. Again a minor point. Second, given the rooms have doors that allow you to enter the room next door, it allows for noise to trave between rooms. We could easily hear the people next door at 6:30 in a.m. talking. If I was paying attention, i could actually hear whtat they were saying. I am not sure what can be done about this, maybe to scatter guests throughout the rooms when the hotel is not full so you are not right next door to an occupied room. Again, overall it was a nice hotel, conveniently located with great staff/service.

I am here almost weekly 😀. The dedicated and friendly staff make this hotel a great place to stay. The renovations are beautiful! Noah,Hillary, Kim, and Bob are some of my favorites and they will do everything they can to make your stay a pleasant one. Thank you for making this a homelike environment away from home. P.S. See you soon!

Great location friendly staff , I enjoyed my stay in Winston Salem. There were restaurants nearby that are good and the location is very safe . The rooms are spacious and clean and there are different breakfast options .I feel like this stay is perfect for singles couples or families would return again

Easy and quick stay. My husband and I went to visit our kids overnight. Our room was ready upon arrival and clean. Overall a good visit. My only critique would be that the front desk staff was distracted upon our arrival and we were the only ones checking in... and that if 3pm is a check in time and coffee is provided it should be hot or at least warm. However, if tepid coffee and a distracted front desk agent {not rude, just pre-occupied] are our only minor "complaints", that's not bad., We chose Hilton because we feel like we can walk in and , for the most part, know what to expect. It was an easy quick stay that was clean and the surroundings felt familiar for a fair price.

I was there for a little over a week. Location is great, just SW of downtown, reachable within minutes. Breakfast is available for a fee, but within that same parking lot, there is are 8-9 restaurants, one better than the other. Lots more restaurants nearby as well. Target, Walmart, trader joes, all with in minutes and tons other shopping options really close, including Hanes Mall. Pool and gym on site, I had packages delivered prior to my arrival and during, and everything was taken care of. Staff is super friendly. Small convenience market on site, ATM, laundry. My only black spot of the entire stay is that doors are so loud when you close them, so every time someone would open their room door, you could hear it... loud!!!! So if you are a light sleeper that might be an issue. My room had recently been remodeled, with brand new carpet (you could tell), the furniture was still a bit old, but it was ok. Coffee maker, microwave and mini fridge in the room. Loved the stay!