The Olive Exclusive All-Suite Hotel

We were booked into this hotel by Wilderness, a luxury safari company for our last night before leaving Namibia. We were led in our room (room no 2). We were just ready to “jump” in our plunge pool when it knocked at our door. A really unfriendly staff member explained to us that we have to redress, pack our luggage and change to another room (room no 6), not as nice as room no 2, because she was mixing up names. We felt like second class people, no apologies, just the explanation that they made a mistake.

I forgot to write review because i'm still waiting for them to reply to me to my email i sent one year ago... On the positive side Rooms are nice Dining room is nice Food was correct On the negative side The swimming pool are in such a bad shape and really are not welcoming. We didn’t even tried to get in the water The exteriors are not well maintained at all The worst thing is the stress they caused us. We took a huge time to warn them regarding the fact that we needed to check out very early in the morning in order to take our international plane… this was actually the only reason we decided to sleep in this hotel. We asked them to help us with the luggages because there were so many stairs and they told us that there won’t be any problem and that we can trust them.. At the time we needed to leave no one was there. No one. I climbed the stairs in order to reach some help. No one. I knocked on the doors even shouted desperately, no one. The driver wasn’t even able to enter because your security was sleeping and no one opened the gates for him. I had to climb all the stairs with my luggages, and I could have injured myself. I had to shout and knock at every doors in order to wake up the security… the guys that are supposed to do the security are sleeping, no one is helping and we were stressed to miss our plane. An old person never would have been able to climb the steep and long stairs with their luggage’s and would have miss their plane… They never even dare to apologize and to answer to my email

Excellent boutique hotel! Beautifully appointed rooms, stayed in suite 3. Jane has been very friendly and helpful in the restaurant and reception. Will definitely return. A great start to our Namibia road trip. We arrived at Windhoek airport and checked into Olive Exclusive, we loved the touch of Africa, and the smiles on the staff’s faces as they welcomed us. Do yourself a favour and eat in, the menu is excellent as well as the wine selection. Nothing was too much trouble.