Cape Lodge

Hubby and I just stayed in the lakeside "suite" and were thoroughly disappointed in what we'd paid for and had major regrets choosing this place to stay for our special celebration. It was a tired old room in a depressing dark grey colour that is in desperate need of a makeover. There were several deep rips and stains in the carpet. The curtains were broken. There's an extensive amount of chips out of the paintwork/ walls everywhere. The furniture was all scratched, old and worn. Making everything feel unclean, tired and sad in there. With the amount you pay per night there is some basic maintenance that is not being done and should be. I am told managers are all very aware of these same issues and yet nothing is done which is disgraceful. Outdoor paved areas are all over the place and require cleaning, the garden outside the room is all full of leaves and has no nice plants. The outdoor furniture is uncomfortable and dirty. Outside screens are rusted, outdoor walls are dirty and chipped and guttering is full of leaves. Patching and painting of walls and screens are basic maintenance items that can be done with little effort or money. A floor rug to cover the carpet issues and brighten the room. More provisions of water, larger TV, ceiling fan, coffee machine, kitchenette, modern bathroom and automated blinds should all be included in the upgrades for increased guest comfort. The restaurant used to be "the" place to eat and now the food is average at best. Staff were polite and empathetic. Nice grounds including "lake" with wonderful birdlife and Koi fish. Great location in the SW and it could be just beautiful, so come on Twiggy inject some much needed life into your Cape lodge property and get it right! Until then, reduce the prices to better reflect value for money for your patrons, and be upfront about the condition of the rooms so people can make informed decisions about staying there and ultimately better manage the expectations of your guests.

What should be a stunning luxury retreat feels more like a dated assisted living facility from the 1990s. Cape Lodge has incredible potential to be fabulous. The grounds are gorgeous. The staff is incredibly warm and helpful. And the structure is there. The place just needs a serious renovation. You cannot charge 5 star prices and deliver a 3 star experience. The Margaret River deserves what Cape Lodge could potentially be. Please renovate.

The location was beautiful, and all the staff interactions were very pleasant. Our room was well appointed but showing its age, definitely needed a refresher. The hardscape was also in need of some TLC. We had dinner at the restaurant one night and were happy with the service and ambiance. Food was okay.