Julia S
26. juni 2024
I stayed in the hotel for 4 days (3 nights) last week during a residential training course. After the first day's training, I went into my room for a nap, and when I woke up, I discovered several bites on my right leg. This was the beginning of a series of issues that made my stay extremely unpleasant. I noticed a half-full bottle of water left by the previous guest, the towels were dirty, the shampoo, conditioner, and shower gel bottles were all unsealed and half-used. After discussing with family members who showed the picture of the bites to doctors, the bites were likely bed bug bites, and I requested a room change in the morning. Initially, my request was denied as the reception claimed that all rooms were fully booked. It was only after escalating to the manager that I was granted a room change, but the General Manager was not informed, and my previous room was cleaned for the next guest. This is the first time in my life to get bed bug bites, and I didn't expect how bad the symptoms could develop (see pics). The bites develop over the next few days when I had to stay in the hotel for the training course and continues afterwards. Another participant from the training who stayed in the hotel also got bitten, on the the top of the right arm and neck. On the fourth morning, after my insistence, the General Manager was finally informed, and pest control was called in for an investigation, however, only scheduled in 3 days on the following Monday. The General Manager claimed that bed bugs happen in hotels, and they appear mostly on the chest, and after that I found it hard to proceed the conversation with him... He promised to come back on this reported issue but never did. Very disappointing.
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