Gæstebruger
1. marts 2024
I encountered a very horrible experience with front desk manager Marissa, she provided very rude attitude toward to me when I provided my feeling about my stay at the first 2 days and she even asked me to leave the hotel with my disable son. I booked 5 nights hotel stay (prepaid) to bring my disable son and family from New York for vacation, and it was in Labor Day weekend, the handicapped accessible room usually needs to be pre-booked to have it in any hotel, we have 5 people (my husband, me and my disable son with two care takers), she asked me to check out the next day if I complain about the service in the hotel, I told her that we haven't finished our vacation in Delaware yet and we have pre-paid the hotel room, I will not leave the hotel until the day I check-out, she insisted to say that "we can check you out and we are happy to give you a refund if you complain about the service in the hotel". She also told me that I haven't paid for one room and I still owed the hotel more than more than $1200, I actually had pre-paid the hotel stay and I told her about it, I also told her that I can show her the hotel booking and my credit card statement online for payment for the hotel charge in June this year on the day before I check-out, she gave me very bad attitude again and said the she doesn't want to look at it and told me don't show it to her. Each time I have questions, she always looked at me with hostility. I feel that I have been treated as not a human being by her. Thanks to Mr. Jay Velasquez, the Executive Housekeeper to help me for the check out, and he eased my horrible feeling on the day of the check out. For how I was treated by Marissa, I would give the rating 1.
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