Courtyard Wilmington Downtown

Very cheap hotel, also not a lot clean I am very disappointed about.

Property being renewed, unfriendly staff The property itself was undergoing renovations. The cleaning staff were friendly and the woman I had at checkout was nice. Some of the staff were incredibly dismissive and almost rude - I asked about late checkout and was told outright they were booked out and that it would not be possible, even if I paid. The person was very short with me on the phone and made 0 effort to help in any way. I then booked a half day via another provider and stayed. They didn't even offer an apology or anything - after explicitly telling me the hotel was booked out. After even trying to be nice then the lady was rude and doubled down - it wasn't great.

Let guests know about construction happening. The building was under construction during the visit and wasn’t made aware of it before arriving or when I checked in from the staff. Didn’t realize it until I got in the elevator and saw a sign saying that the water would be shut off for a couple of hours during the day. Then went I got to my room I heard all the banging, dropping of items, etc. I’m just glad I wasn’t in the room majority of the time but when I tried to sleep in some or take a nap during the day it was hard with the noise. The staff was friendly though, but was just expecting more from my stay.