B&B HOTEL Willich

The stay itself was okay: good breakfast, quiet hotel, but the check-in was a nightmare. After a long trip with a 6-year-old, we were greeted by a closed front door at 16:30, no receptionist, and an electronic screen for check-in that refused to accept my surname and reservation number (which we'd booked weeks before). The handwritten “emergency numbers” on the door were not answered. The official website only displayed a standard message like “outside working hours no one is available; please wait until Monday.” After half an hour of desperate calls to the “emergency numbers” and hearing my daughter cry, we headed back to our car to find another hotel. Suddenly, I received a call back and the person provided us with another reservation number and a room number. Miraculously, someone appeared at the reception as well. We thought our nightmare was over until we stepped into the reserved room, which was not clean: the bin was full of garbage, the sheets were messy, etc. I couldn’t believe my eyes. Back at the reception, the receptionist apologized and offered another room, which we took, only to realize that the bed for our child had no pillow, blanket, or sheets! At this point, I was speechless. After long talks with the hotel manager, we managed to get a pillow and blanket from another room. It’s definitely not a place we’ll be returning to.