Wyndham Garden Williamsburg Busch Gardens Area

Just wow. From the time we checked in we had concerns. When checking in my daughter wanted to buy Ramen from the counter. The person checking us in explained how to get b to the microwave which was down a hallway through a lobby. When i pointed out that we were on the 8th floor, they just nodded and said that's right but the whole hotel shares one microwave... The only bright spot was the proximity to Bush Gardens. Next time we'll drive 100 extra miles if we have to to avoid this place. Elevator sounds like it's about to fail. No wifi. Pool was empty with bags of trash stacked up beside it. Possibly blood stains on the lampshade in the room. No shelves at all in the bathroom/ shower. Shower had cracks in the tile. Alarm clock had holes in it. Walls were paper thin and could hear everything going on in the other rooms. Never felt safe while on the property.

I will never stay at this hotel again I got stuck in the bathroom and they say it's was my fault I never got a call from anyone to see what happened I have PTSD and being stuck in the bathroom was not good for me at all my husband had to go to the front desk to get help I'm glad that I was not alone and he was there with me AND I HAVEN'T GET A CALL FROM ANYONE TO SEE WHAT HAPPENED TO ME THIS IS SAD IN MY BOOK I BEEN A MEMBER OF WYNDHAM FOR A LONG TIME AND IM NOT HAPPY

Most disgusting and filthy hotel I have ever stayed at and will never recommend it to anyone. The curtains had several holes. The curtain had a huge bug. The internet was slow. The sink was clogged before we got there. We booked for two nights and we had to leave after the first night because the place was so filthy….

The computer was down so we had to check in via text. When the desk agent was handed my phone he checked the 5 star rating and then denied it when we called him on it. The lack of cars in the parking lot should have been a clue, but we arrived at midnight and had been traveling since 2am and were exhausted. The lobby looked ok but we quickly discovered they are in the middle of a bad remodel! The elevator area smelled like exhaust. The room was dark and dirty. The bathroom was a nightmare and the undersized toilet seat was only fastened on one side. The new shower head was quickly overshadowed by the shower install. The shower flooded the small closet sized room. The newer electrical outlets were not compatible with AC/DC plugs and we didn’t have a converter. If we hadn’t have been so tired we would’ve left after stepping into the room. The photos we saw on the website are not from this hotel!

We have stayed here for years but never found it in this condition. It has deteriorated badly. They say under construction but if that is causing the mess they need to close and reopen. The carpet was very dirty, elevators nasty and the entire place smelled. I wore shoes in the room because of sticky carpet. Wyndham needs to pull this franchise. Last but not least … a mouse kept me up all night and came out on the table in the middle of the day. We checked out. That was the last straw.

This hotel was below par. The elevator was filthy. There was a black rubber mat with debris which was not cleaned until after two days. I asked for a room as high as possible. When we stepped into the room on the 7th floor, we were appalled. This room looked worse than the cheapest motel room I've ever seen. We asked and got a room on the 5th floor. It looked decent with more furniture, at least a couch, a coffee table and a desk table. The room and the bed were comfortable. There was a TV on top of a dresser. The air conditioner worked fine. The microwave had an error code and did not work. I asked for a replacement which never arrived. There was a small coffee machine with one serving of coffee plus one decaf. I booked a King room for 2 people. The first time I've seen a bar of soap so small, that I thought it was for a doll house. The body wash was also in mini bottles which was not enough for 2 adults to use for 3 nights. There was no room service, so we ran out before day one was done. The small see through towels were an embarrassment for this type hotel. Made in India. India produces much better towels than these ones. The bathroom door was damaged. Apparently the room had been repainted some time ago without using masking tape. Two mornings, the complimentary breakfast was nothing more than cereal, mini bagels, apples, coffee and a choice of juices. On Saturday morning, when more people had checked in, there were suddenly scrambled eggs, not bad, sausages, not bad either and pancakes which looked and tasted like a cardboard disk. There was also an attempt of shredded potatoes. At some point during our stay, the hallway was filling up with large boxes containing furniture and new bathroom vanities. It turned out that our floor had become a construction zone. One conference room was also filled with boxes and junk. They left the curtains open so everyone could see the mess. I must mention that this hotel is improving their rooms. They'll probably look better in the future. Bring your own towels, soap, body wash and coffee.