Royal Hawaiian Motel

So, I'll try to make this as simple as possible. I've stayed here twice... once about 4 years ago, and the second time was last summer (2023). This review and pictures is based off the second stay. The office staff (whom are probably the owners, though not 100% sure), for the most part, were very nice. No issues with them. The housekeeping staff were equally nice, and responsive. If we needed something and saw them on the balcony, we would ask and they would help right away. Most spoke VERY LITTLE english, but that's fine. We made it work... they understood me, I understood them. Well deserving of good tipping after your stay. The negatives I'm going to list here have no reflection upon the staff, and again the housekeeping staff was wonderful. The PROS... The pool is nice, heated and fairly big. No overcrowding issues. Also, the proximity of the hotel to the beach is RIGHT THERE. Walk right onto the beach. Sure, the walk down to the water is a fairly long walk, but most of the hotels are like that. Not the hotel's fault. That's it for the PROS. The CONS... The pool, while nice and big, was not always clean. As a matter-of-fact, most of the time you had all sorts of stuff floating in there. I don't mean nasty stuff, but like a cup here, and paper plate there, napkins, some stuff I had no idea what they were, probably blown in there. I understand things blow in there, but no one was cleaning the pool (that I could see at least). The ppol also has this island in the middle. The island is cool, but if you have small kids you need to watch them because you can swim UNDER the island. And, if you're not careful, not make it through from one side to the other, and get basically caught under the island unable to surface. A drowning hazard. Its not terrible, but it is a hazard, and you need to be careful with small kids. Especially if you're the parent that lets your younger kids go in the pool by themselves (no lifeguard on hand). The hot tub... TERRIBLE. Its supposed to be adults only. There's even a sign stating so. Guests were all hanging out in there like it was the family BBQ (not to mention people sitting around there eating). Adults, kids, couples all touchy-feely and making out... and the water was NASTY. Could not see the floor. I never set foot in it. But, you can see from my balcony view how overloaded it was, and how dirty the water was. This was EVERY DAY. In the room... The refrigerator didn't close all the way... all the plugs were loose and worn, making it hard for items to plug in and stay in... the shower curtain was missing some hooks so wasn't holding the curtain well, the shower curtain was also VERY long and would get soaked and then soak tyhe inside of the bathroom floor... the A/C control didn't reall work right, the room never cooled completely, and we even had a water leak from the A/C unit a floor above us that they had to correct... the hallway to the bathroom there was about 2"-2.5" step, and I can't tell you how many

We stayed 4 nights last week for a quick family trip. It's been a place my parents used to take us when I was a kid, now we go with our son and he loves it too. Unfortunately, things have changed. We had a significant amount of money stolen from our room while at the beach, the only one who entered the room was housekeeping. We told the owner and he didn't care. He said, it's your word against hers and she said she didn't take it. He said she would be back the next morning at 9 and that he would talk to her. He also took my phone number so she could call to talk to us. She never came to talk and never called, again, the owner didn't care. We had no choice to file a police report which I will get back this week. We also had a housekeeping employee sitting in a chair outside our hotel room for almost 20 minutes with a room key in his hand, seems a but suspicious(pictures below). Either way, there was no compassion for our situation, no attempt to make it right, and not even an apology as we checked out. On the way out, my wife used the back stairs to use the public restroom. While doing so, a woman who may also be an owner or manager but is always at the front desk, was frantically taking things from a room and putting them into the house keeping cart! This woman does not do cleaning, so i cant imagine what was happening but i have a pretty good idea. You can try this place if you want because the location is great etc, but be warned!

Office staff were not nice at all nor accommodating. No maid service for 3 days. Had to go and get our own garbage bags and towels from staff. Parking spaces are so skinny! Need to drop people off first then park. Run down rooms and outside. We come to the crest every year would not stay here again.