Holiday Inn Express Indiana

We had reservations, and check-in was a breeze. The room was clean, the bed comfortable, and it had all the amenities you'd expect from an IHG property. Street noise was not a problem, but the walls between rooms seemed a bit thin. It's close to food, gas, and shopping. The staff were friendly and helpful.

Staying at the Holiday Inn Express in Indiana was one of the worst hotel stays I’ve had in a long time. The facility was fine, but the service was downright awful. I would never stay there again! We arrived at the hotel late on Saturday night. We parked around back & came in the back door on the lower level with a hotel guest (the door required a key). We waited a LONG time for the elevator. When it finally came, a woman came out with a mop & bucket. She saw our bags & asked, “checking in?” I said yes, & she said she’d be “right up” to the lobby. Apparently she was the only one working, & she proceeded to mop whatever area she had planned on mopping. She left us standing up there for quite a while. This was especially annoying because I had to go to the bathroom & there were no bathrooms by the lobby. When the worker finally did come back to check us in, she was not friendly AT ALL. She seemed annoyed that we were there. Then, despite having my rewards program information, she asked me to fill out a form with my name, address, phone number & email address “for safety reasons.” This was after I tried showing her my license to get checked in, but she didn’t even look at it. Obviously this makes no sense (she didn’t bother verifying I was who I said I was, but would believe whatever I write on a piece of paper that HAS my reward program information, and in my rewards profile IS all of that info). Eventually we got checked in & into our room, but it was painful! The room was fine. It was clean & there were adequate outlets by the bed. I have no complaints about the room. Holiday Inn Express has a complimentary breakfast, but they were out of many things when I went down at 8:45 AM. There were no cinnamon rolls (the tray was empty). There were no Chobani yogurts in the fridge. There was no hot water to make hot tea. Even the pancake machine (which makes pancakes) was empty. I went back to the room disappointed. I came back down a half hour later after showering. The situation was the same. I went to the front desk to ask about getting those things refilled. Once again, no one was at the front desk. I waited a few minutes. No one appeared. I rang the bell, & a guy who had been mopping the floor came over & asked what I needed. I replied that there was no hot water, & he went to get some. I was going to ask him to refill the other things, but it took him so long to get the water that I decided it wasn’t worth it. One more thing…. When we checked in, the hallway was littered with piles of things. On the first floor, there was garbage (not huge piles, but still piles) outside numerous rooms. On the third floor, there were piles of linens outside several rooms. At the end of one hallway was a box with a light fixture that was apparently being put up (or had been put up? I didn’t look inside the box). All of these things were still laying in the hallways the next day when we left the hotel. I took pictures of most of the issues & am posting them

Stayed here one night over Memorial Day weekend while visiting family in Indiana. Terrible service and even worse breakfast. The staff don't stay at the front desk. They hang out in the lobby area, sit on the computer in the guest area or sit behind the wall at the front desk. I stood in the lobby looking for assistance and never realized that the guy sitting in the lobby was an employee. I had a hard time finding the breakfast area. When I did, I was so disappointed in the selection. Dry cereal, no milk. I couldn't find an employee to help me. The only thing that looked remotely edible was the cinnamon rolls. After two failed attempts to get breakfast downstairs, we ended up going to Dunkin down the road. I won't stay here again. FYI - The road/entrance to this hotel is under construction so the entrance is easy to miss. No parking for larger vehicles/trailers.

This location has an entrance that is currently under construction but there is parking on site. The staff is ok not supper friendly. The room was cool and clean. Bed is on the softer side. Breakfast was included in price - omelettes, sausage links, cinnamon rolls, oatmeal, cereal, muffins, bread, pancakes, yogurt, and fresh fruit. There is a large common area that you can gather in.

The hotel was keep in good maintenance. Hotel staff was super friendly. The bathrooms are a little smaller than I was expecting, but the cleanliness and professionalism from the staff was great. Was satisfied with my staff.

Reservation made a couple weeks ago. We have kids, so we always book hotels with pools. At check in I found out the pool was closed "because of Covid" I thought maybe a new mandate, went back outside, called another hotel, pool open! Went to a different hotel. What is so frustrating is that they weren't going to tell us, I had to ask. People purposefully book hotels with certain amenities and that's what is expected. Couldn't get a refund because the manager is off til Monday and there's one girl running the whole hotel, pool was closed not because of covid, but because they're short staffed, hubby spent an hour on the phone with Holiday Inn tonight trying to get a refund, your lack of staff is not my problem, your cutting expenses to the detriment of the customer. Pay more!