ShortyTalls
25. august 2023
Checked reviews here before booking and seemed mostly positive so I gave it a shot. We were on a short vacation to the Denver area and wanted a place in a good location with easy highway access. That's where the positives ended. Check in - arrived at a time when there were 2 agents at the front desk. One was on the phone, the other was alone, staring at a computer. The one staring at a computer ignored us, so we waited for the woman to get off the phone. After that, check in was quick and painless. Arrived at room to find it reeked of cigarettes. I recall other reviewers who said the same so I figured switching rooms was pointless and waste of time. The windows opened so we kept the windows open the duration of the trip and that helped a ton. The pool was full of green water and closed. The area does not seem the safest. Upon entering the hotel, there's a sign saying this hotel is part of an local hotel group fighting crime at their properties. That's a new one and says a lot about what goes on in that area. Check out was the best part - had an early flight so we checked out at 4AM. Upon arriving to the lobby, we found the front desk agent sleeping - head down on the desk with a pillow. Was just going to leave the room keys next to his head but he suddenly woke up. He did not say a single word to us, no apology for sleeping on the job, no thank you for staying with us - instead he seemed rude and annoyed that the sound of our luggage rolling through the lobby woke him. Especially alarming is there was a homeless setup directly across the street at that time and, with the front desk agent sleeping, anyone could just walk into the hotel and have free reign. That's quite scary. Stay at your own risk.
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